JOB SUMMARY
This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.
ESSENTIAL RESPONSIBILITIES
- Serves as the point of contact for assigned digital products both internally and externally.
- Collects quantitative product data and metrics through market research. Synthesizes customer research.
- Gathers product requirements and aligns them with business goals. Coordinates with stakeholders to achieve product vision. Works on developing high-level product strategy and direction.
- Leverages inventory of existing digital capabilities to inform approaches for product solutions.
- Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
- Serve as accountable owner for the digital products/tools as assigned.
- Coordinate with other Product Managers to ensure cross-product alignment. Collaborates with other Digital Product Managers.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field
Substitutions
- 6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
- None
EXPERIENCE
Required
- 2 years in a Business or Technical Analysis, or Digital Product Management role
Preferred
- 2 years in the Healthcare Industry
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
SKILLS
- Written, interpersonal, communication, and presentation skills
- Demonstrated ability to work with supervision with a high degree of organization and attention to detail and manage tasks, assignments, deadlines, and produce results
- Ability to learn quickly
- Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization
- Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
- Conflict Management
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$72,700.00Pay Range Maximum:
$116,600.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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