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TIAA

Associate Director - Client Services Technology

Posted 4 Days Ago
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Hybrid
2 Locations
Senior level
Hybrid
2 Locations
Senior level
The Associate Director - Client Services Technology oversees software development activities, manages system software configuration, and collaborates with cross-functional teams to meet business needs. They drive product and data engineering capabilities, enhance client services through technology, and lead global teams to ensure exceptional service delivery.
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Lead Development Manager
The Lead Development Manager India is responsible for managing the analysis, programming and configuration of IT Systems Software. This job advises developers on best methods of software development and code creation. Working with the leadership team, this job provides project leadership for software development activities.
Key Responsibilities and Duties

  • Acts as a liaison for the application development and information technology teams and determines the most effective solution and/or enhancement based on customer needs.
  • Manages the identification of business needs, conducts requirements gathering, and defines scope and objectives for the IT System.
  • Monitors development work to make sure resulting software meets established goals.
  • Manages the configuration, customization, diagnosis and enhancements of operating systems software.
  • Advises the development and implementation of new products, processes and operational plans.
  • Oversees training of users on new or modified software.
  • Collaborates with cross-functional teams within the information technology department and clarifies customer requirements.
  • Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Educational Requirements

  • Bachelor's Degree Required

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work


Career Level
9PL

Lead Engineer – Client Services Technology - Job Description

Nuveen is seeking a  Lead Engineer – Client Services Technology. Reporting to the Client Technology lead, the role is responsible for driving the end to end product and data engineering capabilities across Client Reporting, Workflow Automation and Client Portal to support the growth and transformation of the business.

In building and setting up a world class engineering delivery capability, the Lead Engineer will be a technology change agent in the organisation, and will drive the steps to build our agile and best in class teams across the globe. Special focus will be in identifying automation opportunities and build out applications and processes improving operational efficiency, using industry best practices, as well as aligning these to enterprise services.

Key Responsibilities of the Role

Tech and Data

  • Develop and implement an ambitious technology automation strategy and roadmap leveraging new technologies and innovation to deliver services globally
  • Responsible  for strategic leadership of product and data engineering and delivery execution for technology and data solutions across the publics and private markets portfolios
  • Lead Automation engineering teams globally, Proficient in one or more areas including  SQL, ETL Platforms, Reporting Platforms, Java, Unqork, AWS Services, Snowflake.
  • Knowledge of Data Engineering Practices to adhere to Enterprise Data Strategy principles.
  • Working with our product teams create and manage a best in class roadmap which drives the leverage of new technologies with data at the core supporting client outcomes – custom built and Protech solutions  
  • In partnership with the Technology Product  Leads, generate excitement and buy-in for the technology and data outcomes quickly, addressing barriers to success
  • As part of roadmap inform the build and partner decisions, and ensure these are funded, supported to enhance client deliverables and scale.  
  • Partner with colleagues across the enterprise and with external vendors to delivery best in class solutions - measuring success in terms of adoption, usage, improvements and industry recognition. 

Business

  • Support the global client services and technology leadership to increase market-share and margin through technology
  • Implement a process for continuous improvement, lower costs to serve and improving margins
  • Develop and deliver scalable solutions that can be applied to clients and the business 

People 

  • Lead a world-class team of experienced engineering and delivery experts within technology, data and business intelligence
  • Drive a passion and core competency across the organization for technology transformation 
  • Coordinate comprehensive changes to update how we work or develop new ways of working
  • Set the priorities and focus for local and regional teams to support global engineering and delivery of core internal and client products and services. 

Required Experience & Qualifications:

  • Global outlook and mind set
  • Operated in an environment of unprecedented, rapid change, where innovation and quick responses yielded success 
  • Experience in navigating across large, complex matrixed organizations
  • Proven leadership of global teams, with significant financial accountability
  • Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  • Reputation as a forward thinker, especially in the technology and data space 
  • Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
  • Strategic in nature, with a strong bias towards transformation and execution
  • Stimulates action with a balanced leadership style of control and influence
  • 10+ years' experience in technology (product and engineering) and a minimum of 5+ years in Financial Services.
  • Bachelor’s degree in a relevant field (engineering or computer science or engineering discipline)
  • Program, risk, and change management experience
  • Proficient in enterprise architecture, solution architecture, cloud, data engineering 
  • Proficient in multiple infrastructure, cloud, mobile and network technologies
  • Agile proficient

#NuveenTechOps

Related Skills

Agile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Operating Systems Management, Problem Solving, Programming, Software Development, Software Development Life Cycle, Web Application Development

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

Top Skills

Java
SQL

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