Associate, Escrow Middle Office, India

Job Description
Job Summary:
As the Escrow Associate in the India Payments team, you will be responsible for managing a large portfolio of Escrow client relationships, and will interact with various escrow business partners including Sales, Product Management, Clients/counsels, internal stakeholders such as Operations and Risks. You will have full accountability for all facets of account administration from inception to termination. This position will report to the Middle Office Head in APAC while locally to the Escrow Sales in India.
Job responsibilities:

• Manage and oversee end-to-end new transaction onboarding, working closely with the firm's client KYC and onboarding team as well as the wider APC Escrow Middle Office team.
• Manage the client facing tasks in India from delivering presentations, product specific training and ongoing sales calls to acting as the local escalation point.
• Liaise with clients and colleagues globally to develop and sell cross-border solutions, targeting both incoming and outgoing flows from Asia.
• Interact with client's external counsel to negotiate Escrow contracts in a proactive and professional manner, ensuring that the risk and liability profile of JPMorgan is protected while also ensuring that the needs of the client with respect to responsiveness and timely closing are met
• Work with team members to ensure accounts are open in good time, and deal information is set up on all operating systems / contractual obligations noted
• Generate new business through sales of Escrow product to both new and existing clients and referral sources
• Understand and perform all duties to be performed by JPMorgan under each Escrow Agreement
• Ensure that administration and risk aspects of Escrow account portfolio are handled flawlessly
• Coordinate with team members to ensure that fee invoices are created promptly and receivables collected efficiently
• Ensure all account activities are in compliance with relevant governing documents and JPMorgan policies and procedures, including account documentation, payment processing, callbacks, investments, account setup, account termination and claims process.
• Provide strong customer service by responding to client requests in a timely manner, offering solutions to client needs, and developing meaningful client relationships

Required qualifications, capabilities, and skills:

• Bachelor's Degree / MBA in Finance, Chartered Accountant, Company Secretary or L.L.B.
• Legal Training or experience in legal contract negotiation (preferably Escrow or Trust Contracts)
• 3-5 years' work experience in financial services, preferably in Escrow
• Demonstrated leadership skills via team or project management
• Demonstrated sales and strong customer service orientation including relationship management
• Highly motivated team Player, and dedication to customer satisfaction
• Strong verbal and written communication skills
• Experience in independent decision making
• Compliance and regulatory experience helpful
• Excellent organizational skills
• Excellent PC Skills including Word, Excel

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.