The Analyst will support clients by resolving business queries, enhancing system forecasts, and ensuring client satisfaction through effective communication and collaboration with internal teams.
Join IDeaS - A SAS Company and be part of a team that's transforming the hospitality industry with data-driven solutions.
What you'll be doing...
What you'll bring to us... Save
Experience - 2 to 3 years
Location - Pune
Qualification - Bachelor's Degree or diploma in Hotel Management (Mandatory)
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#IDeaS
What you'll be doing...
- We're looking for a dedicated professional to support our clients by resolving business queries through our portal. In this role, you'll play a critical part in enhancing system forecasts and decision-making, directly impacting client satisfaction and long-term retention.
- Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
- Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
- Communicate with clients via the appropriate method
- Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams
What you'll bring to us... Save
- Team player who works well in a fast-paced environment
- A flexible, detail-oriented professional with a problem-solving mindset
- Someone passionate about delivering high-quality work and ensuring client success
Experience - 2 to 3 years
Location - Pune
Qualification - Bachelor's Degree or diploma in Hotel Management (Mandatory)
Who we are....
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#IDeaS
Top Skills
Salesforce
IDeaS Pune, Mahārāshtra, IND Office
3rd Floor, Amar Megaplex, Sr. no 110, Plot no 11 / 24, Baner Road, Pune, Maharashtra, India, 411045
Similar Jobs at IDeaS
Software • Analytics • Hospitality
Responsible for resolving client business and decision issues, assisting with data analysis, and ensuring timely communications with clients in a hospitality setting.
Top Skills:
ExcelMs PowerpointMs WordSalesforce
Software • Analytics • Hospitality
Lead and optimize hybrid infrastructure and applications, mentor junior members, drive automation, and ensure system availability and security.
Top Skills:
AWSBashBitbucketGithub ActionsJavaJenkinsLinuxPowershellPythonSpring BootTomcatVMwareWindows
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
