Job Title: Associate Manager, Client Operations
Location: Mumbai, Bangalore, New Delhi
Job Summary: The Associate Manager, Client Operations will work in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end-of-campaign reconciliation. The role requires someone who can achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. This role aims to help enable increased scale, productivity, and customer centricity by in-market and specialist teams.
Key Responsibilities:
- Provide direct supervision to a team of individual contributors in the APAC region.
- Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
- Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively through to end-of-campaign reconciliations.
- Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
- Administer company policies and processes that directly affect subordinate employees.
- Frequently interact with department and cross-department peer groups.
- Work on issues where analysis of the situation or data requires review of relevant factors.
- Exercise judgment within defined processes and policies to determine appropriate action.
- Management and/or participation in ongoing product & process improvement initiatives.
Qualifications:
- Minimum of 4 years of experience in a related field.
- Strong understanding of operational processes and procedures.
- Excellent analytical and problem-solving skills.
- Ability to exercise judgment within defined processes and policies.
- Strong collaboration and communication skills.
- Experience in supervising and managing a team.
- Ability to recommend and implement process improvements.
Preferred Qualifications:
- Experience in the AdTech ecosystem or a related industry.
- Knowledge of DoubleVerify's products and value proposition.
- Experience working in a global or regional role.
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