What will you do?
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures.
Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Additionally, you will provide ongoing in-services, and customer education to assigned account(s).
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
Solve potential product problems for customers in an expeditious and highly satisfactory manner.
Collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products, and build strong relationships with key surgeons and OR staff at targeted accounts.
Provide feedback on product to improve performance and customer satisfaction.
What will you need?
B.Tech Biomedical or similar education
Experience in OT is a must
1.5 to 5 years of work experience with Robotic equipments
Clinical support experience, for example as a medical field technician, application specialist or similar
Strong customer focus, you place the customer at the heart of everything you do!
High level of stress resistance, demonstrated problem solving skills to troubleshoot potential problems
Demonstrated detail orientation, curious and fast learner
Fluent in English
