At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
This position, reporting to the Billing adjustments Associate Manager is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team’s to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures
Key Areas of Responsibility
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Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes. Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information. Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business.
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Assist with post-conversion cleanup, analysis, auditing and remediation
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projects as required.
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Manage the billing month-end closing process. Assess and analyze revenue trends for each field location/district. Provide support to ensure timely and accurate billing close, issue resolution, etc. Liaison with IT Support to resolve system discrepancies and to develop systemic enhancements to gain efficiencies.
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Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.
Qualification Required
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2-5 Year's experience in Order to cash Billing & Invoicing Role
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Strong communication skills are required for this role
Category: Customer Support
