Associate Principal Engineer, ServiceNow (ITSM & SPM)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Total Experience 10+ years
• Extensive working experience in ServiceNow, with hands-on expertise in ITSM and SPM.
• Strong experience in ServiceNow applications development and implementation.
• Strong understanding of cloud platforms (AWS, Azure, GCP) and their tagging and API structures.
• Demonstrated success in designing and implementing cloud tagging strategies for asset and cost management.
• Proficient in scripting languages such as JavaScript, PowerShell, Python for automation and integrations.
• Experience in CMDB data analysis, transformation, and clean-up initiatives.
• Deep knowledge of ServiceNow ITSM and ITOM best practices and processes.
• Strong communication and leadership skills, with the ability to work cross-functionally with Enterprise Architecture, ITSM, Cloud, and Operations teams.
• Experience in mentoring technical teams and managing project delivery timelines.
• Excellent communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.

RESPONSIBILITIES:

• Writing and reviewing great quality configuration.
• Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
• Mapping decisions with requirements and be able to translate the same to developers
• Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.