8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
We are seeking an Associate Project Manager to lead and coordinate end-to-end client onboarding and deployment projects for our UCaaS/XCaaS solutions. As part of the Professional Services team, you will be responsible for managing customer implementations, ensuring successful delivery of technical and operational milestones, and driving a seamless customer experience.The ideal candidate has a strong background in project management, client-facing delivery, and a working knowledge of VoIP technologies, including SIP, PBX systems, and unified communications platforms.
Key Responsibilities:
Manage full lifecycle of UCaaS/XCaaS deployment projects from kick-off to completion across SMB to enterprise accounts.
Develop and maintain detailed project plans including scope, timelines, milestones, resource assignments, and risk mitigation strategies.
Collaborate with cross-functional teams (Sales, Engineering, Provisioning, Support, and Customer Success) to ensure successful project delivery.
Act as the primary point of contact for customers during the implementation phase, providing regular updates, resolving issues, and setting expectations.
Conduct project meetings, status reporting, and post-project reviews with both internal stakeholders and customers.
Track multiple concurrent deployments while maintaining a high level of customer satisfaction.
Drive process improvements and contribute to documentation and best practices for the Professional Services team.
Ensure adherence to SLA commitments and escalate critical issues as necessary.
Respond promptly to all customer communication, providing the best possible service experience
Bachelor’s degree in Business, Telecommunications, IT, or related field.
Experience in customer onboarding or Professional Services for a cloud-based communication platform.
2-3 years of experience in project management, preferably within telecom, SaaS, or VoIP environments.
Strong experience of VoIP infrastructure (e.g., SIP, PBX, SBC, UCaaS platforms).
Exceptional organizational and time-management skills.
Proven ability to manage multiple complex projects in a fast-paced environment.
Excellent communication, stakeholder management, and problem-solving abilities.
Experience with project management tools (e.g., Smartsheet, Asana, JIRA, Salesforce).
Ability to work independently as well as in a team environment.
Proven ability to work with teams of professionals with diverse technical and business backgrounds
The successful candidate must be flexible in working hours ( UK, US, and ANZ Business Hours) depending on business needs.
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