Reporting to the Enterprise Application Technology Manager, the Associate Support Analyst, Salesforce will be responsible for providing technical support to Salesforce users and collaborate closely with Product and Engineering teams to provide world-class service. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to work independently.
About this roll* (Responsibilities)- Provide technical support company-wide for Salesforce and integrated tools
- Troubleshoot common issues and direct users through corrective steps
- Communicate effectively with users to understand issues and offer solutions
- Identify system bugs and begin initial triage
- Collaborate with product teams on system issues
- Support all aspects of user and license management, including new user setup and access requests
- Ready to work in US time zone
Do you have the right ingredients*? (Requirements)
- Certified Salesforce Administrator
- Salesforce product knowledge and hands-on experience with Sales Cloud and Service Cloud
- Ability to collaborate virtually
- Superior problem-solving capabilities
- Customer service mindset
- Keeps apprised of new technologies and system updates
Special Sauce*: (Nice to have, non-essential skills)
- Two-year degree or higher from an accredited institution
- Experience with ServiceNow or other ticketing systems
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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