Provide L2/L3 SAP BASIS support for S/4HANA, Solman, BTP and SAP web apps on Azure. Administer HANA and Sybase (backup, recovery, tuning), perform upgrades/patching, manage incidents (P1/P2), monitor performance, ensure SLA/ITIL compliance, coordinate cross-functional teams, and mentor juniors in a 24x7 on-site support model.
Job Summary
Job Title: Support Engineer
Location: Bangalore / Pune
Experience: 5‿10 years in SAP BASIS & HANA DB
Shift: 24x7, WFO
Job Summary
We seek an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP BASIS infrastructure in line with SLAs and KPIs.
Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web apps hosted on Azure.
Perform upgrades, kernel patching, add on installs, and SSL certificate management.
Administer HANA and Sybase databases: backup, recovery, tuning, and space management.
Execute BASIS operations: system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.
Handle P1/P2 incidents with urgency, ensuring timely resolution and de escalation.
Monitor performance, memory usage, and troubleshoot critical issues across landscapes.
Participate in RCA, documentation, and continuous improvement initiatives.
Coordinate with cross functional teams for seamless 24/7 global support.
Track and report SLA/KPI metrics; ensure ITIL compliance.
Support onboarding and mentoring of juniors; contribute to knowledge sharing.
Stay current with SAP technologies and pursue cross skilling opportunities.
Participate in team meetings, service reviews, and governance forums.
Prior ECS (Enterprise Cloud Services) experience is an advantage.
Required Skills & Competencies
Strong hands on SAP BASIS administration (5‿10 years).
Proficiency in S/4HANA, Solman, BTP, and SAP Web apps.
Expertise in HANA and Sybase database operations.
Solid grasp of system architecture, tuning, and memory management.
Experience in managed service delivery and global support.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
Ability to work under pressure and coordinate across teams.
Willingness to work rotational shifts supporting critical operations.
Job Title: Support Engineer
Location: Bangalore / Pune
Experience: 5‿10 years in SAP BASIS & HANA DB
Shift: 24x7, WFO
Job Summary
We seek an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP BASIS infrastructure in line with SLAs and KPIs.
Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web apps hosted on Azure.
Perform upgrades, kernel patching, add on installs, and SSL certificate management.
Administer HANA and Sybase databases: backup, recovery, tuning, and space management.
Execute BASIS operations: system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.
Handle P1/P2 incidents with urgency, ensuring timely resolution and de escalation.
Monitor performance, memory usage, and troubleshoot critical issues across landscapes.
Participate in RCA, documentation, and continuous improvement initiatives.
Coordinate with cross functional teams for seamless 24/7 global support.
Track and report SLA/KPI metrics; ensure ITIL compliance.
Support onboarding and mentoring of juniors; contribute to knowledge sharing.
Stay current with SAP technologies and pursue cross skilling opportunities.
Participate in team meetings, service reviews, and governance forums.
Prior ECS (Enterprise Cloud Services) experience is an advantage.
Required Skills & Competencies
Strong hands on SAP BASIS administration (5‿10 years).
Proficiency in S/4HANA, Solman, BTP, and SAP Web apps.
Expertise in HANA and Sybase database operations.
Solid grasp of system architecture, tuning, and memory management.
Experience in managed service delivery and global support.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
Ability to work under pressure and coordinate across teams.
Willingness to work rotational shifts supporting critical operations.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
