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Associate SAP TM L1/L2 Tech Support Engineer
About the Role:
We are seeking a dedicated and proactive SAP Transportation Management (TM) L1/L2 Tech Support Engineer to provide technical assistance and troubleshooting support for SAP TM solutions. The ideal candidate will be customer-focused, possess strong problem-solving abilities, and have the ability to work effectively in a global team environment. Additionally, this role will involve training team members who do not have an SAP background to help them understand fundamental concepts related to SAP TM.
A key focus of this role is monitoring system performance, identifying inefficiencies, and implementing automation opportunities to reduce manual effort and enhance operational efficiency.
Key Responsibilities:
· Monitor system performance, analyze trends, and proactively identify potential issues before they impact business operations.
· Develop and implement automation solutions to streamline workflows, enhance efficiency, and minimize manual intervention in repetitive tasks.
· Provide L1/L2 technical support for SAP TM, troubleshooting issues, and resolving incidents promptly.
· Assist users with functional and technical queries, ensuring efficient resolution and minimal disruption.
· Work closely with global teams, coordinating system updates, patches, and enhancements while ensuring stability and compliance.
· Document support cases, solutions, automation implementations, and best practices in knowledge base articles.
· Collaborate with SAP consultants and developers to escalate complex issues (L3 support).
· Ensure compliance with IT security and SAP governance guidelines.
· Provide training and guidance to end-users on SAP TM functionalities, best practices, and automation tools.
· Train and mentor team members who do not have an SAP background, helping them understand the basics of SAP TM and its integration with business processes.
Required Qualifications and Skills:
· Bachelor’s degree in Computer Science, Engineering, or a related field.
· Experience in SAP TM support (L1/L2).
· Knowledge of SAP TM configuration, troubleshooting, and issue resolution.
· Familiarity with transportation planning, freight management, and order execution in SAP TM.
· Strong analytical and problem-solving skills, with experience in identifying and implementing automation opportunities.
· Ability to communicate effectively with technical and non-technical users.
· Experience in ticketing systems and handling support requests in an IT service environment.
· Proactive approach to system monitoring and identifying areas for improvement.
· Willingness to adapt and learn in a fast-changing enterprise environment.
Preferred Qualifications:
· Exposure to SAP S/4HANA and Fiori apps related to TM.
· Experience with EDI, API integrations, and interfaces in SAP TM.
· Understanding of SQL and basic debugging techniques.
· Familiarity with cloud-based SAP deployments.
· Experience in automation tools or scripting (such as Python, PowerShell, or SAP automation frameworks).
Why Join Us?
· Work in a collaborative and dynamic global team.
· Competitive salary and benefits package.
· Opportunities to grow professionally and expand SAP TM expertise.
· Engage with cutting-edge transportation and logistics solutions.
· Make a tangible impact by implementing automation to improve efficiency.
· Help empower and train team members who are new to SAP TM.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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