Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description- Travel Customer Service
- Resolution for Issues with regards to ticketing/ schedule change.
- Ticketing/ Fare Auditing, Schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Ticket issuance.
- Voice Customer Service
- Airline, Hotel, Cab Reservations.
Experience, Education, and Certification:
- • High school degree or equivalent (required)
- • College degree (preferred)
- • Experience in retail, sales/service or other "helping" business (preferred)
- • Travel experience (preferred)
- • Contact center experience (preferred)
- • 2 years GDS (Amadeus/ Sabre/ Galileo/ Worldspan) experience required (Amadeus preferred)
- • Minimum 1-2 years’ experience in ticket settlement in ARC and/or BSP preferred.
- Detailed knowledge and experience directly working in airline GDS systems – Sabre and Amadeus.
- Farelogix experience is preferred.
- ix knowledge a plus.
- Excellent Communication Skills Both Verbal and Written Required
- Working Location: Mumbai.
- Perks: Cab facilities available (within 25 Kms of office location).
- Shifts: 24*7/ Rotational Offs
