MetLife

Associate

Posted 4 Days Ago

Remote

Entry level

Remote

Entry level

The Associate will manage the installation and maintenance of eligibility structures, provide customer support, and ensure inquiries and issues are addressed promptly. They will interact with various internal teams for performance reporting and issue resolution, while also handling implementation tasks in the system.

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Description and Requirements
1. Essential Functions
Eligibility Installation executives are responsible for

Responsible to create structure setup and maintenance.

Required to setup specification in application as per the instruction

Responsible to provide timely status to customer

Responsible to provide query support to customer issues

Responsible to respond to customer inquires

Responsible to do implementation of group into the system

Primary Internal Interactions
• AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of process training.
• Associates for handling day-to-day execution of transactions and process activities with respect to the process.
Primary External Interactions
• External interactions are required
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid

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