The Associate role involves managing applications and providing support in underwriting administration. The candidate must engage with stakeholders, ensure quality transactions, and seek process improvements.
Description and Requirements
Proactively manage all applications by engaging regularly with underwriters, advisers & adviser support staff
Deliver and demonstrate exceptional customer service skills when engaging with internal / external stakeholders
Apply a keen understanding of MetLife's products, relevant legislation & underwriting considerations in undertaking administrative and adviser service activities
Prompt & efficient communication with Internal/External customers/advisors with appropriate documentation
Complete all underwriting administration support transactions in an effective manner and within agreed service levels
Seek out innovative and creative ways to improve MetLife's process and procedures.
Other duties as required by the reporting manager or capability lead
Support in execution of process improvements
Support with reporting responsibilities
Researching and resolving complex issues
Analyze, validate and process transactions as per Desktop procedures
Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & overseas business resources by email
Ensure assigned targets are met in accordance with SLA and Internal standards
Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ability to communicate effective with stakeholders via emails to have logical discussion
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Proactively manage all applications by engaging regularly with underwriters, advisers & adviser support staff
Deliver and demonstrate exceptional customer service skills when engaging with internal / external stakeholders
Apply a keen understanding of MetLife's products, relevant legislation & underwriting considerations in undertaking administrative and adviser service activities
Prompt & efficient communication with Internal/External customers/advisors with appropriate documentation
Complete all underwriting administration support transactions in an effective manner and within agreed service levels
Seek out innovative and creative ways to improve MetLife's process and procedures.
Other duties as required by the reporting manager or capability lead
Support in execution of process improvements
Support with reporting responsibilities
Researching and resolving complex issues
Analyze, validate and process transactions as per Desktop procedures
Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & overseas business resources by email
Ensure assigned targets are met in accordance with SLA and Internal standards
Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ability to communicate effective with stakeholders via emails to have logical discussion
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Customer Service Tools
Metlife Products
Underwriting Processes
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