Provide operational support for enterprise tools, troubleshoot user issues, document activities, and collaborate with teams to ensure effective tool usage.
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Job Description
Key Responsibilities:
Skills and Qualifications:
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Description
Key Responsibilities:
- Provide day-to-day operational support for enterprise tools via ServiceNow, Email, and Teams channels.
- Troubleshoot and resolve user issues and requests, ensuring adherence to SLAs and preventing escalations.
- Clearly explain tool functionalities and best practices to beginner and experienced users alike.
- Learn and adapt quickly to new tools, processes, and technologies required for the role.
- Understand platform updates and improvements, and communicate or discuss them effectively with the team.
- Collaborate with cross-functional teams to identify and resolve issues and ensure seamless platform usage.
- Monitor support queues, proactively managing tasks to maintain smooth operations.
- Keep detailed documentation of support activities and contribute to improving reference guides and materials.
- Proactively support platform migration, integration, and enhancement efforts as needed.
Skills and Qualifications:
- Proven experience in a technical or operational support environment with strong troubleshooting skills.
- Ability to adapt to and learn new tools, processes, and technologies quickly.
- Excellent communication skills to effectively assist users and collaborate with teams.
- An organized and proactive approach to handling multiple tasks and responsibilities.
- Familiarity with Agile methodologies and ITSM.
- Good to have User experience with Atlassian Cloud or Server (Jira and Confluence).
- Site Admin experience with Atlassian Cloud or Server (Jira and Confluence) is a plus.
- Experience with ITSM tools (e.g., ServiceNow) for managing incidents, requests, and SLAs.
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Top Skills
Confluence
Itsm
JIRA
Servicenow
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