Provide continuous 24/7 operational support for customer telecommunications services. Manage SLA-based tickets, troubleshoot network faults, handle incidents and communications, and collaborate with field operations to maintain service availability, quality, and customer satisfaction. The role requires telecommunications network knowledge, PDH expertise, Spanish proficiency, analytical problem-solving skills, and flexibility to work day, night, and holiday shifts.
Join our Team
Our Exciting Opportunity
We are looking for a 24/7 Automated Operations Engineer to ensure the continuous availability, stability and performance of customer services through the effective execution of proactive and reactive operational activities.
The role is responsible for maintaining service quality in line with agreed Service Level Agreements while contributing to operational excellence and customer satisfaction.
You will:
• Provide continuous 24/7 operational support, maintaining phone availability and collaborating closely with field operations to ensure seamless service delivery. • Managing the tickets in SLA and troubleshooting network faults in alignment with SLAs/KPIs.• Ensuring quality in ticket handling, emails and incidents management by following established procedures.• Maintain a customer-centric approach across all communication channels, including emails, calls and trouble tickets, ensuring professional and effective stakeholder engagement.
To be successful in the role you must have:
• Good understanding of telecommunications network architecture and technologies• Good knowledge of the PDH domain• Spanish proficiency of at least B1 level• Ability to react quickly• Availability to work in shifts (day and night) & public holidays• Strong analytical skills with the ability to collect, interpret and evaluate technical information. • Demonstrated initiative, perseverance, teamwork, self-confidence and a practical, solution-oriented mindset.• Problem solving & critical thinking • Clear and effective communication skills. • Ability to manage multiple tasks while maintaining attention to detail.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 789467
#BI-Hybrid
Our Exciting Opportunity
We are looking for a 24/7 Automated Operations Engineer to ensure the continuous availability, stability and performance of customer services through the effective execution of proactive and reactive operational activities.
The role is responsible for maintaining service quality in line with agreed Service Level Agreements while contributing to operational excellence and customer satisfaction.
You will:
• Provide continuous 24/7 operational support, maintaining phone availability and collaborating closely with field operations to ensure seamless service delivery. • Managing the tickets in SLA and troubleshooting network faults in alignment with SLAs/KPIs.• Ensuring quality in ticket handling, emails and incidents management by following established procedures.• Maintain a customer-centric approach across all communication channels, including emails, calls and trouble tickets, ensuring professional and effective stakeholder engagement.
To be successful in the role you must have:
• Good understanding of telecommunications network architecture and technologies• Good knowledge of the PDH domain• Spanish proficiency of at least B1 level• Ability to react quickly• Availability to work in shifts (day and night) & public holidays• Strong analytical skills with the ability to collect, interpret and evaluate technical information. • Demonstrated initiative, perseverance, teamwork, self-confidence and a practical, solution-oriented mindset.• Problem solving & critical thinking • Clear and effective communication skills. • Ability to manage multiple tasks while maintaining attention to detail.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 789467
#BI-Hybrid
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
