Job Description:
Role Title: AVP, H&W Business Analyst (L10)
Company Overview:
Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.
Role Summary/Purpose:
The AVP, H&W Business Analyst will directly contribute to the Health & Wellness strategic initiatives, by translating business needs into clear technical requirements, partnering with Data & Analytics and technology teams to deliver process improvements and automation, and enabling effective data visualization and reporting insights. This role bridges business and technical stakeholders, supports Agile delivery, and ensures high-quality documentation, testing, and adoption of solutions. This position will report to the VP, H&W Product Manager.
Key Responsibilities:
- Apply Agile methodologies to support continuous delivery and iterative improvement.
- Elicit, analyze, and document business and technical requirements.
- Partner with the Product Owner to develop user stories and define reporting and process improvement capabilities for development teams.
- Use strong SQL skills to profile, query, and validate data; perform root-cause analysis for data issues; and support reporting/analytics development and reconciliation.
- Develop test scenarios and test scripts and participate in User Acceptance Testing (UAT).
- Create and maintain business and technical training materials (e.g., job aids, SOPs, communications).
- Design and implement process enhancements to improve efficiency and standardization (templates, workflows, QA methods, validation strategies, and documentation).
- Own the integrity and accuracy of the documentation repository, including current/future state process maps, use cases, and key decisions.
- Build strong working knowledge of the CareCredit and Enterprise Health Systems data and analytics foundation, including how data is used for reporting and operations.
- Support projects by clarifying requirements, helping set timelines, validating outcomes, tracking progress, and communicating updates to stakeholders.
- Assist in the development of dashboard communications and reporting artifacts.
- Maintain working knowledge of CareCredit data sources and definitions used for analytics and reporting.
- Lead analysts and/or initiatives as needed.
Required Skills/Knowledge:
- Bachelor's degree with minimum 5+ years of experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations or in lieu of a degree 7+ years experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations
- Self-starter with strong work ethic and ability to work independently.
- Strong project management skills with demonstrated ability to lead multiple initiatives.
- Excellent interpersonal skills with the ability to build relationships and influence across teams.
- Strategic, action-oriented thinker with strong problem-solving and decision-making skills.
- Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization.
Desired Skills/Knowledge:
- Experience using requirements tools such as Jira.
- Experience working with Agile teams (writing stories, managing sprints, translating business needs).
- Strong presentation and communication skills across multiple organizational levels.
- Experience with the CareCredit platform.
- Demonstrated curiosity and willingness to learn, question, and challenge the status quo
- Must be able to travel up to 10% of the time, as required..
Eligibility Criteria:
- Bachelor's degree with minimum 5+ years of experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations or in lieu of a degree 7+ years experience in Financial Services Industry in a technology liaison-type position and at least 3 years as Business Analyst, Project Manager or similar level role in Technology or Operations
Work Timings:
05:30 AM Eastern Time – 2:30 PM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. Exceptions may apply periodically
due to business needs. Please discuss this with the hiring manager for more details.
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events
For Internal Applicants:
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (Formal/Final Formal)
- L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
- Employees at L8+ can only apply for this opportunity.
Grade/Level: 10
Job Family Group:
Contact Center Operations
