Capco Logo

Capco

BA - Conversation Banking (Chat)

Reposted 19 Hours Ago
Be an Early Applicant
Hybrid
Pune, Maharashtra
Senior level
Hybrid
Pune, Maharashtra
Senior level
The Business Analyst will focus on enhancing chat-based digital journeys using AI technologies and NLU platforms, collaborating across teams and managing stakeholder relationships.
The summary above was generated by AI

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT


Experience Level: 8-20 Years 

Locations – Pune / Bengaluru / Hyderabad / Gurugram / Chennai/ Mumbai

Notice period – Immediate - 30 days only

Mandate Skills – 

  • Role/Function: Business Analyst, BA, Conversation Banking BA, Chat BA, Conversational AI BA
  • Domain/Capability: Chat on Digital Journeys, Conversational Banking, AI Chat, Chatbot, Voicebot, Digital Banking Journeys
  • Tech/Platforms:
  • Skills: Agile, Jira, Confluence, NLU, Customer Experience, Digital Transformation

Please see JD below:

  • Job Description

    • Job Description – BA (Conversation Banking – Chat):

      Must Have Skillsets:

      • Strong experience working on Chat-based digital journeys across mobile and web platforms.
      • Hands-on exposure to Chatbot and Voicebot implementation leveraging AI/Gen AI technologies.
      • Knowledge and practical experience with NLU (Natural Language Understanding) platforms, such as:
        • RASA
        • Google Dialogflow
        • Poly AI
        • Sierra
        • Dyna (or similar platforms)

      Good to Have Skillsets:

      • Relationship Manager (RM) chat channel experience (e.g., WhatsApp, WeChat, or other messaging channels).
      • Exposure to Genesys Cloud contact center integration.

      Additional Skills:

      • Strong business analysis skills, including requirements gathering, user story creation, backlog refinement, and Agile ways of working.
      • Ability to collaborate across Product Owners, Digital Product Managers, UX teams, and technical delivery teams.
      • Excellent stakeholder management, communication, and problem-solving skills.

Top Skills

Agile
Confluence
Dyna
Google Dialogflow
JIRA
Nlu
Poly Ai
Rasa
Sierra

Similar Jobs at Capco

19 Hours Ago
Hybrid
Pune, Maharashtra, IND
Mid level
Mid level
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Java Fullstack Developer will work on solution requirements, develop microservices, and manage AWS infrastructure, utilizing skills in Java, Spring, and frontend technologies.
Top Skills: AngularAWSCore JavaDockerJunitKafkaKubernetesMicroservicesMockitoMongoDBMySQLPostgresRabbitMQReactRedisRest ApiSpring Boot
Yesterday
Hybrid
Pune, Maharashtra, IND
Senior level
Senior level
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Develop scalable applications and intelligent systems using .NET or Python, integrating LLMs with enterprise data, and optimizing AI solutions.
Top Skills: .Net (C#)Azure Cognitive SearchAzure OpenaiDockerFaissHugging FaceKubernetesLangchainLlamaindexLlmNoSQLOpenaiPineconePythonQdrantRagSQLWeaviate
2 Days Ago
Hybrid
Pune, Maharashtra, IND
Senior level
Senior level
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Senior Java Fullstack Developer will collaborate with various teams to develop scalable applications using Core Java, Angular, and AWS, and contribute to technical design and strategy.
Top Skills: AngularAWSBambooBitbucketCore JavaDockerHibernateKafkaKubernetesMicroservicesMongoDBMySQLPostgresRabbitMQReactRedisSpring Boot

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account