Back Office Operations-8

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What We'll Bring:

What You'll Bring:

• Will be working in consumer Dispute & Email operations process
• Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
• Ensure all emails are responded to correctly and completely within the prescribed SL
• Must be able to draft responses independently as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution
• Working on multiple applications and preparing credit report post analyzing complaints
• Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
• Willing to work on Weekends (Sat and Sun)
• Willing to work in Permanent Work from Office with ODC concept.
• Willing to make outbound whenever required to understand and address customer / member queries.

It would be a General or Mid Shift.

Impact You'll Make:

• Minimum Graduate degree in any stream
• Must have minimum 1-3 years of experience in ‘Banking operations’ or the BFSI industry
• Excellent communication skills (English) both verbal and written
• Proficiency in spoken Hindi, with the ability to read and understand consumer complaints in Hindi will be added advantage but not mandatory.
• Able to work in fast-paced energy, flexible and should be able to handle workload 
• Should have handled escalation/complaint desk related to banking or insurance products 
• Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
• Experience in Credit Bureaus would be preferred
• Strong Team player 

Good knowledge of MS – office

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