Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Work mode: Hybrid (2-3 days in Office)
Work location: Ramanujam IT Park, Tharamani, Chennai
Bready*to make a change?
EC Payroll Operations Specialists serve as an extension of the Toast Payroll product by executing the daily banking, and payment processes fundamental to our core payroll product. This will include the movement of funds as it relates to customer payroll liabilities, as well as the troubleshooting and resolution of any discrepancies that result from banking errors.
Payroll Operations Specialists also support the implementation and ongoing operations for many of Toast’s partner enabled products.
Payroll Operations Specialists work with internal teams, third party partners, and clients to resolve customer inquiries and execute these daily processes.
Payroll Operations Specialists help maintain customer happiness through the timely and accurate execution of these processes. Payroll Operations Specialists are expected to work autonomously under supervision of their Manager and must be able to self-manage and self-prioritize their workload based on team and customer needs.
About this roll* (Responsibilities)
- Complete Tier 1 Banking and Payment functions within departmental SLAs.
- These tasks will include processing ACH Reversals, Federal Trace Number Requests, Stop Payments, and the Return of Funds for failed transactions.
- Work with internal and external partners to resolve customer inquiries and banking/payment discrepancies.
- Communicate directly with customers to resolve banking and payment issues.
- Update and audit customer and employee benefits upon request.
- Additional responsibilities as capacity and needs dictate.
Do you have the right ingredients*(Requirements)
- 1-3 Years of experience in an operations or customer facing role.
- Proactive in nature, works to improve knowledge of core functions
- Excellent attention to detail and unwavering commitment accuracy
- Strong organization skills and time management skills
- Experience with banking, treasury management, or payroll is a plus
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
