LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
LivePerson is seeking a highly skilled and detail-oriented Business Intelligence (BI) Analyst with strong expertise in SQL to join our Ops Excellence team. This position will be based offshore in India and will play a critical role in transforming data into actionable insights that drive revenue growth, strategic business decisions, and create a single pane of glass for data insights on our customers.
The ideal candidate will have extensive experience working with large datasets, excellent SQL skills for data extraction and analysis, and the ability to create meaningful dashboards and reports. This role will be integral in driving data-driven decision-making processes, optimizing operations, and collaborating cross-functionally to ensure accurate, insightful reporting.
You will:
- Develop, maintain, and optimize BI dashboards and reports using tools such as Power BI, Tableau, or Looker.
- Leverage SQL as a core skill to extract, manipulate, and analyze data from multiple sources, including data warehouses (e.g., Snowflake, Redshift, BigQuery).
- Integrate and combine data from various internal and external sources to generate comprehensive insights and support business intelligence needs.
- Collaborate with cross-functional teams (Product, Engineering, Revenue Operations, etc.) to ensure data accuracy, integrity, and consistency across reporting platforms.
- Perform advanced data analysis on large datasets to identify trends, patterns, and correlations that inform business strategy.
- Provide in-depth analysis of business performance metrics, customer behavior, and A/B test results to optimize operations and drive revenue growth.
- Automate reporting processes using SQL scripts, Python, or R to improve efficiency and reduce manual intervention.
- Design, develop, and maintain complex data models to support business intelligence efforts and ensure scalability and accuracy.
- Troubleshoot and resolve data discrepancies and issues in reporting processes to maintain data integrity.
- Support ad-hoc data requests and special projects from leadership, providing insights to improve business outcomes.
- Develop predictive analytics models and leverage machine learning algorithms for future trend forecasting and business insights.
- Ensure reports and dashboards are user-friendly, interactive, and actionable for decision-makers across the organization.
You have:
- Bachelor’s degree in Data Science, Business Analytics, Computer Science, or a related field.
- Strong ability to collaborate with Global Stakeholders and accommodate time zone differences.
- 4-6 years of experience in a BI Analyst role or similar, with SQL as a core competency.
- Proficiency in BI tools such as Power BI, Tableau, Looker, or similar.
- Advanced SQL skills for data extraction, transformation, and analysis.
- Experience working with data warehousing systems like Snowflake, Redshift, BigQuery, or similar.
- Strong analytical and problem-solving skills, with the ability to work with large, complex datasets.
- Familiarity with data visualization best practices and the ability to create insightful, actionable reports and dashboards.
- Experience with data governance and ensuring data quality across different systems and processes.
- Excellent communication skills to present complex findings clearly and concisely to non-technical stakeholders.
- High attention to detail and commitment to data accuracy and quality control.
- Ability to work independently while collaborating effectively with remote teams.
Benefits:
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information.
If you have any questions and or concerns, please feel free to contact [email protected]
