Job Description:
Job Title- Engineer
Location- Pune, India
Role Description
The Dev/L3 Engineer, is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.
The Dev/L3 engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work
The Dev/L3 Engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Learn the application under our portfolio quickly
- Understand Business Requirements and the design of the applications developed for Deutsche Bank
- Application Development and Implementation i.e. Manage Code Changes
- Work with Architects & Platform Owner and support their mission for the Program Deployment
- Support issue investigation and resolution for incidents escalated to development/L3 within defined SLAs
- Execute Service Requests
- Ensure the best practices implementation based on Industry standard.
- Need to be involved in Reviews, check the feasibility of the solution and functional fitment as per DB standards and best practices and align customer expectations, ensuring smooth and timely project delivery and support
- Support to localize the training documents
- Prepare and deliver the Maintenance documentation, update the documentation periodically
- Suggest process improvements based on the application capability and industry best practices
Your skills and experience
- Must be having total 6+ years of experience and at least 5 years in software development in Angular, .NET Core , Rest API, MS SQL Server and SSIS
- Experience in platform migration of application including hardware, software and database upgrades
- Experience of working in L3 is a plus
- Experience of non-functional testing is a plus
- Demonstrable experience in leading projects to successful conclusions
- Strong customer focus with experience of working with cross-functional/ cross-department teams
- A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills
- Strong communication skills. Ability to clearly communicate the potential issue and the risk across various vertical.
- Ensure traceability and transparency is maintained across various verticals.
- Use own judgment to make appropriate and timely decisions based on the information available, and knows when to refer issues upwards.
Educational/Qualifications:
- B.E. / B. Tech. / Master's degree in computer science or equivalent
- C#,.NET certification is good to have
- ITIL certification is good to have
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
