Billing Support Specialist

Available Locations: Bengaluru, India
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, the company runs one of the world's largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine's Top Company Cultures list.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Department
The Cloudflare Billing specialist team solves complicated billing problems and answers questions via email, chat and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
What You'll do
You will focus on helping Cloudflare customers with their basic to complex questions about financial, billing, and invoicing issues.
Desirable skills, knowledge and experience

• College degree in Computer Science, Information Technology, Business Administration or related fields
• 2+ years in customer-facing roles, preferably from tech support or customer support
• Ability to work efficiently in a fast-paced environment
• Experience researching and resolving client billing issues
• Strong understanding of modern accounting standards
• Exceptional attention to detail and accuracy
• Excellent communication skills in English, including written, verbal, and interpersonal abilities, effective at all organizational levels.
• Work cross-functionally with accounting and engineering teams
• Basic understanding of technical troubleshooting steps
• Develop and maintain process and training documentation for improving billing procedures
• Strong analytical skills, with an ability to present analysis clearly
• This role requires working in rotational shifts, including evenings, weekends, and public holidays, to support our global customer base.

Additional skills

• Proficiency in standard billing tools; experience with Stripe is preferred
• Basic understanding of SQL
• Knowledge of technology-based services such as CDN is a plus
• Good understanding of Domain Registration terminology