Redis
Salesforce Administrator
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Lead a team to administer and support a global Salesforce platform, provide L2 support, manage user and license administration, data migrations, integrations, and platform configuration. Guide junior admins, implement Salesforce changes, evaluate releases, maintain documentation and follow Agile/DevOps practices to ensure a reliable, scalable service.
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Lead and manage a team of platform administrators to support, configure, and maintain the global Salesforce platform. Provide L2 support, handle user and license management, data migrations, integrations, configuration changes, and evaluate new Salesforce features while following SDLC and Agile/DevOps practices.
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As a Salesforce Administrator, you'll manage configuration, support, and enhancement of the Salesforce platform, collaborating with various teams to optimize processes and ensure data integrity.
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Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
We are seeking a highly motivated and detail-oriented Salesforce Administrator to manage, optimize, and enhance our Salesforce platform and associated sales technologies. This role will ensure seamless integration and adoption of Salesforce with tools such as Outreach, People.ai, Apollo, and LinkedIn Sales Navigator. The Salesforce Administrator will partner with Sales, Marketing, Customer Operations, and IT teams to deliver scalable solutions, improve system performance, and drive process automation. The ideal candidate is proactive, customer-focused, and experienced in supporting a fast-paced, data-driven environment.
Job Responsibilities:- Serve as the administrator for Salesforce, managing day-to-day configuration, maintenance, and overall system health.
- Handle user administration (profiles, roles, permissions, access)
- Customize objects, record types, page layouts, fields, and validation rules.
- Build and optimize declarative automation using Flows
- Manage onboarding and off boarding of users on the Salesforce platform and other Sales Technologies.
- Monitor the usage and utilization of various tools and take appropriate actions in case of lower performance.
- Create, maintain, and troubleshoot reports and dashboards for multiple teams
- Partner with GTM stakeholders to integrate Salesforce with third-party tools
- Maintain data hygiene through deduplication, enrichment, and lead list uploads
- Proactively identify and implement workflow/process improvements
- Conduct regular audits and security reviews
- Bachelor’s degree in Business, Information Systems, or a related field (or equivalent work experience).
- 2–4 years of Salesforce administration experience (Sales Cloud, Service Cloud preferred).
- Salesforce Administrator (ADM201) certification required; Advanced Admin or other Salesforce certifications are a plus.
- Strong understanding of Salesforce best practices, system architecture, and data model.
- Hands-on experience with sales technologies like Outreach, People.ai, Apollo, and LinkedIn Sales Navigator.
- Proficiency in creating and managing complex reports and dashboards.
- Strong knowledge of data management, including data imports/exports, deduplication, and integrity.
- Ability to analyze business requirements and translate them into technical solutions.
- Familiarity with Salesforce integrations (APIs, middleware, or AppExchange apps).
- Excellent communication skills, with the ability to train and support end-users at various skill levels.
- Proactive problem-solver with strong organizational skills and the ability to handle multiple priorities in a fast-paced environment.
- Always willing to learn and apply knowledge of AI and other agentic solutions to support business
#LI-Remote #LI-AD2
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
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Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
