Company Overview
Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.
Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.
Role Title: Business Analyst (Data Analyst)
Role Overview
The Operational Continuity in Resolution department ensures the client maintains compliance with regulatory guidelines by maintaining a service catalogue codifying the client Group’s operating model and enabling continued demonstration of resilience and resolvability.
Group Standard Compliance Performance
• Take personal responsibility for understanding the risk and compliance requirements
• Understand and comply with, in letter and spirit, all applicable laws, and regulations, including those governing anti-money laundering, terrorist financing, and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
• Embed ‘Here for Good’ and Group’s purpose - Driving commerce and prosperity through our unique diversity. Promote a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
Business Delivery and Performance
The purpose of the role is to support maintenance of a Service Catalogue codifying the Group Operating Model and enabling continued demonstration of client Group’s resilience and resolvability. The role-holder will partner with the broader OCIR team (in KL, Singapore, Hong Kong, Dubai and London) and stakeholders across the Group to support integration of the Service Catalogue at the core of the Group operating model.
• Support ongoing compliance with PRA Operational Continuity in Resolution (OCIR) regulations
• Work with broader OCIR teams in GBS and in Group (SG/HK/Dubai, London) to ensure OCIR Service Catalogue is continuously updated and maintained by mapping processes to supporting teams, systems, vendors, and operational assets
• Coordinate data gathering and assessment across all Businesses in all Countries to enable identification of Critical Economic Functions
• Manage data quality and exception dashboards as applicable across all OCIR processes:
- Identify Critical Economic Functions
- Maintain Service Catalogue
- Ensure Financial Resilience
- Maintain OCIR Playbooks
• Follow-up non-performance of required tasks by users across all OCIR processes which will cover over 50 countries globally
• Perform initial review and resolve exceptions, per the relevant OCIR Standard Operating Procedure
• Escalate critical exceptions to the OCIR teams in Singapore, Hong Kong, Dubai and London for further review and follow up.
• Escalate potential technical issues to OCIR team for follow up with Risk IT
• Manage the periodic review and escalation of key exception and data quality metrics
• Provide detailed MI and control reporting on a periodic and ad-hoc basis
• Handle ad hoc Projects – from communication to delivery and provide analysis to stakeholder
Agility in Strategic Change Management
• Manage and protect business as usual (BAU) capability during change programmes, as well as during the execution and delivery of the Remediation initiatives through project phase and into BAU.
• Provide subject matter expert advice, guidance, and support to the project managers on managing change
• Ensure that there is adequate support for people, processes, tools, frameworks, systems Monitoring & Conduct GBS team
• Review new business requirements and provide solutions where required
Experience & Skills
- Data Analysis skills: able to analyse data trends & independently assimilate, analyse, and evaluate information from large and disperse data sets
- Prior experience of working as a business analyst handling complex stakeholders desirable
- Prior experience of working with stakeholders across geographies desirable
- Decision-making: able to independently take appropriate decisions within delegated authority levels
- Excellent Communication skills: able to communicate issues and solutions clearly and concisely and able to communicate with people in different countries
- Banking knowledge: broad understanding of banking industry, customers, functions, and products desirable.
- Risk: strong understanding of Operational Risk and how to manage it
- Process improvement: experience of & aptitude for identifying & implementing process improvements
- Inquisitive & service-oriented attitude
- Experience in managing change / programme and project management
Why join us?
You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers –we operate with little hierarchy because we want all employees to feel that Capco is their firm. We warmly value diversity and inclusion and embrace our collective uniqueness –our culture is a strong, fresh, and invigorating difference from our competitors.
