Business Analyst (OMS)

About Anchanto: 

We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world. Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential. We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

Position Overview:

We are seeking a skilled Integration Analyst who will play a pivotal role in analyzing, designing, and supporting the integration of our core platforms with marketplaces, carriers, ERP systems, accounting tools, and other 3rd party systems. The ideal candidate will have a strong technical background, analytical skills, understanding of API structures along with a deep understanding of business processes in e-commerce, supply chain, and logistics.

Key Responsibilities:

1. Integration Design & Solutioning

• Design integration workflows and propose solutions that meet both functional and technical needs, ensuring alignment with business objectives.
• Develop data mapping documents, API specifications, and other technical documentation to support the integration process.
• Provide guidance on best practices for integration architecture, data handling, and system interaction.

1. Integration Solution Design

• Collaborate with development teams to design, implement, and optimize custom integration solutions
• Configure and test API calls, endpoints, and parameters to ensure real-time data flow for critical events.
• Ensure error handling to maintain high data accuracy across supply chain operations.

1. Technical Documentation & Specifications

• Create and maintain detailed technical documentation, including data flow diagrams, mapping tables, and field-level specifications for supply chain systems.
• Document integration protocols, API endpoints, authentication methods, and error handling to streamline troubleshooting.
• Develop integration guides, covering data fields for orders, shipments, inventory levels, carrier information, etc.

1. Data Validation & Quality Assurance

• Perform rigorous data validation and testing on mapped fields, ensuring data integrity and alignment with supply chain KPIs.
• Conduct end-to-end testing for API and data integrations to verify accurate and timely data exchange.
• Monitor integration processes and proactively troubleshoot issues related to data mismatches, API connectivity, and transformation errors.

1. Stakeholder Collaboration & Support

• Collaborate with product managers, business analysts, and external vendors to gather integration requirements and provide technical expertise.
• Communicate effectively with stakeholders to clarify data mappings, integration logic, and troubleshooting steps.
• Support end-users by providing training on integration workflows and data mapping practices.

1. Continuous Improvement & Optimization

• Identify opportunities to improve existing API integrations and data mapping processes within the supply chain function.
• Stay updated on best practices for API management, data mapping, and integration strategies, with a focus on supply chain efficiency.
• Contribute to the integration roadmap, recommending tools and techniques to enhance data integration and visibility for supply chain processes.

Qualifications:

1. Experience:

• 5+ years of experience in API analysis, data mapping, and system integration, specifically within supply chain or logistics environments.
• Familiarity with supply chain systems like WMS, TMS, ERP platforms, marketplaces, (e.g., SAP, Oracle), and experience integrating these with other enterprise applications.
• Proven experience with RESTful and SOAP APIs, and tools like Postman, Swagger, MuleSoft, or similar API management platforms.

1. Technical Skills:

• Proficiency in SQL, data transformation tools (ETL), and working with data formats like JSON, XML, and CSV.
• Strong experience with API management platforms and tools for analyzing, testing, and documenting API calls.
• Basic programming or scripting knowledge (Python, JavaScript) is a plus.

1. Supply Chain Knowledge:

• Understanding of supply chain operations, including order management, inventory control, shipping, and logistics.
• Familiarity with supply chain KPIs and metrics to ensure integration aligns with operational objectives.

1. Soft Skills:

• Strong analytical mindset with problem-solving abilities.
• Excellent verbal and written communication skills, with the ability to translate technical information into user-friendly terms.
• Detail-oriented and highly organized, with a focus on data accuracy and consistency.