As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Ciena seeks a highly motivated and experienced individual to fill the role of an IT Business Analyst. You will play a pivotal role in optimising our IT services and processes, ensuring alignment between business needs and technology solutions. This role will focus on improving efficiency and driving continuous improvement across our IT landscape.
Responsibilities
- Gather and document business needs, requirements, and functional/technical specifications, translating them into actionable solutions.
- Analyse and improve processes, ensuring alignment between business objectives and technology capabilities.
- Oversee the end-to-end delivery lifecycle, from initial request through implementation and closure.
- Serve as a domain expert on complex IT issues and processes.
- Lead meetings, facilitate agreement and drive alignment.
- Proactively identify potential risks within delivery and implement mitigation strategies.
- Collaborate with Solution Architects and Product Owners to define and refine the Services Technology Roadmap.
- Identify and measure baseline metrics to inform decision-making and track the effectiveness of initiatives.
- Effectively communicate progress updates to both technical and non-technical audiences and executives.
- Stay current on industry trends and best practices in IT service management and business analysis.
What Ciena Expects of You:
- Initiative: A self-starter who can work independently with limited direction and is committed to meeting deadlines.
- Customer Focus: A customer-centric approach, prioritising customer needs and ensuring their satisfaction.
- Agility: The ability to manage competing priorities, adapt to changing circumstances, and maintain a balanced and methodical approach to problem-solving.
- Communication Skills: Excellent communication skills, with the ability to tailor your message to the audience and facilitate understanding and consensus.
- Collaboration: A collaborative mindset, thriving in a team environment and comfortable working independently and virtually.
- Relationship Building: Strong interpersonal skills with the ability to quickly establish trusted connections and influence others.
- Technical Proficiency: A solid understanding of IT infrastructure, applications, and service management principles.
- Problem-solving skills: Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
