Business Applications Developer/Admin- 10743

What You’ll Do:

• Lead and manage Salesforce projects from requirements gathering through to deployment, ensuring timely delivery and valuable business results.
• Design, develop, and deploy custom solutions on the Salesforce platform, using Apex, Visualforce, and Lightning Web Components, with a preference for declarative development.
• Provide global end-user support, including system configuration, complex formulas, and maintenance.
• Proactively assist users with best practices to enhance their knowledge of Salesforce.
• Design, document, build, test, and deploy enhancements to Salesforce, including custom objects, page layouts, flows, reports, and complex dashboards.
• Understand and analyze business objectives and functional requirements, translating them into technical Salesforce solutions that account for integrations and other downstream impacts.
• Proven ability to build and enhance customer support portals using Salesforce Experience Cloud, focusing on case deflection self-service, comprehensive knowledge base
• Administer all aspects of the Experience Cloud environment, including user administration, content management, and the configuration of complex security models using sharing sets, roles, and profiles for external users.
• Manage and configure all aspects of Service Cloud, including Case Management, Entitlements, Milestones, Omni-Channel, Email-to-Case, Web-to-Case, and the Service Console.
• Identify and analyze business risks, inefficiencies, issues, and opportunities related to Salesforce.
• Train and support our internal user base of over 2,000+ licenses.
• Ensure all work adheres to our IT guidelines, standards, methodologies, and frameworks.
• Manage and maintain integrations with other systems using APIs and web services.
• Participate in code reviews to ensure code quality, adherence to best practices, and scalability.

What you will bring to Coupa:

• 4-6+ years of experience as a Salesforce Administrator/Developer.
• A strong understanding of Salesforce best practices, both declarative and programmatic.
• Experience responding to production support requests and troubleshooting issues, including debugging Apex and other custom code.
• Proficiency in Apex, Visualforce, and Lightning Web Components.
• Experience supporting Service Cloud and Experience cloud environments is a must.
• Experience with Salesforce APIs (REST, SOAP, etc.) for building integrations.
• Excellent customer service skills with a demonstrated ability to influence stakeholders and exceed customer expectations.
• Strong project management and documentation skills, with the ability to effortlessly multitask while driving projects and ensuring timely delivery.
• Technical proficiency in custom objects, validation rules, flows, reporting, dashboards, assignment rules, email2case, and advanced formula fields.
• Proven experience with business process optimization.
• Strong accountability, teamwork, and initiative.
• Excellent written and verbal communication skills.
• Certified SFDC App Builder or Administrator is required. Salesforce Platform Developer I certification is a plus.
• A strong understanding of Fedramp environments is a plus.
• Experience with Coveo or other Federated Search platform is a plus