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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
The Business Controls team at SoFi operates within the First Line of Defense (1LOD), playing a crucial role in establishing and maintaining a robust control environment across the business units and functional areas at SoFi . This team serves as an advisor to business units and functional areas, an accelerator of effective risk management practices, and an execution arm for independent 1LOD control testing. A core responsibility involves facilitating and driving the consistent implementation and execution of key Second Line of Defense (2LOD) Risk Management programs, including Risk and Control Self-Assessments (RCSA), Issue Management, Member Remediation, Operational Risk Event and Risk Reporting.
This position requires an independent and proactive individual who will partner closely with risk owners and the broader 1LOD organization. The role involves collaborating with stakeholders to identify and develop effective controls to mitigate identified risks, assisting issue owners in enhancing control frameworks to prevent recurrence, and actively contributing to control testing engagements for control owners. A key aspect of the role includes creating and reviewing operational workflows to identify potential risks and map appropriate controls, as well as identifying control gaps and supporting remediation efforts in collaboration with cross functional teams.
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.
What you’ll do:
- Partner with key stakeholders to conduct walkthroughs and create process maps for critical processes, facilitating in risk and control identification and assessment to ensure the internal control environment is operating effectively
- Collaborating with risk owners (Finance, Marketing, Member, People) to to identify and develop robust controls, providing guidance throughout the process
- Update and validate accuracy of risk, control, and issue inventory and related data stored in the GRC system
- Assist the business in conducting timely periodic reviews and updates of RCSAs to assess the design and operating effectiveness of controls based on control testing results, effectiveness of issue remediation, any updates to processes, etc.
- Partner with the issue owner and cross functional teams to manage issues and ensure timely and satisfactory completion of corrective action plans, design or enhance controls to address root causes and control gaps
- Coordinate with stakeholders on new initiatives or products to integrate relevant controls as part of implementation process
- Maintain strong engagement with 2LOD to ensure 1LOD business units and functional areas adheres to policy, standard, and procedure requirements
- Provide support to the stakeholders during oversight activities performed by the 2LOD or audits performed by the 3LOD
- Collaborate with the testing team to ensure testing scope comprehensive for identifying and mitigating risks effectively
- Undertake ad-hoc duties as needed to support the business units and functional areas
What you’ll need:
- Bachelor’s degree
- 8+ years of relevant experience developing/managing risks and controls self-assessments (RCSA)
- Experience in banking and/or fintech industry
- Experience mapping complex processes and identifying risks and control points
- Knowledge of banking products, processes, and regulations
- Able to synthesize diverse processes and data and formulate appropriate conclusions
- An understanding of controls and how to apply them to different processes and functions
- Well-organized and demonstrate an ability to balance multiple critical priorities
- Self-starter with strong ability to work independently with minimum oversight
- Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
- Inquisitive nature, attention to detail, diligence and a good attitude
- Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom)
- Results oriented, demonstrated achievement of exceeding expectations
- Strategic thinker who can partner with process owners to drive process improvements
