Leads end-to-end business process mapping, requirements gathering, BRD and functional specification development, digital solution alignment, UAT, change management, user training, and post-implementation process improvement. The role collaborates with business and technical teams to identify automation opportunities across sales and aftermarket operations, while exploring AI, machine learning, and analytics applications.
Job Description
- Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
- Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
- Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
- Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
- Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
- Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
- Facilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teams
- Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
- Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
- Monitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
- Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile
Qualification and experience
B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies
Functional / Technical Competencies
- Knowledge of aftermarket business processes
- Knowledge of Project Management (Digitalization)
- Knowledge of ERP & CRM functions
Behavioural Competencies
- Planning & Organizing
- Analytical ability
- Pursuation & Conflict management
- Big picture thinking
- Decision making
- Target Orientation
KSB Company Pune, Mahārāshtra, IND Office
Pune, India
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Process global invoices, manage vendor onboarding and records, support month-end accruals, audit employee expenses, administer travel and corporate card programs, resolve payment and policy issues, analyze travel and expense data, and assist with process improvements and automation.
Top Skills:
CoupaExcelGoogle SuiteNavanNetSuiteProcure-To-PayUs GaapWorkday ExpensesZip
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, CI/CD pipelines, scorers, datasets, observability tooling, and diagnostic systems for production AI agents. Design experiments across prompts and models, improve agent reliability, latency, and cost, develop annotation and simulation workflows, and partner with AI Core engineering to validate product changes.
Top Skills:
Ai AgentsAnnotation WorkflowsBraintrustCachingCi/CdDatasetsEvaluation InfrastructureLangsmithLlmsModel RoutingObservability ToolingPythonRuby On Rails
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
The Senior Quality Engineer partners with product, design, and engineering teams to build quality throughout the development lifecycle. Responsibilities include exploratory and risk-based testing, web and API automation, technical investigation, CI/CD test execution, identifying product risks, improving testability and reliability, and driving organization-wide quality practices. The role also supports reusable quality platforms, automation frameworks, developer tooling, and scalable quality improvements.
Top Skills:
AndroidApi TestingCi/CdIntegration TestingiOSPlaywrightReact NativeTypescript
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
