Business Relationship Lead - Analytics COE

Location: Kharadi, Pune

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The business relationship Lead or BRL is shared ownership mainly focusing on Manufacturing and/or Procurement with Functional Delivery Lead for both business strategy and business value results. The BRL helps the Business Relationship Manager (BRM) manage internal customer relationships and serves as a single point of focus, working to converge functions such as Procurement, Manufacturing, Supply Chain, quality, etc. and one or more lines of business or value streams. This is achieved by stimulating, surfacing, and shaping demand for capabilities and assets, in addition to ensuring that the potential business value from them are captured, optimized, and recognized. Additionally, the BRL helps shape business demand into supply by 1) partnering with appropriate resources to facilitate the creation of idea documents, cases, and value plans; 2) ensuring value optimization and communication; and 3) enabling continuous improvement in all areas and people around them.

What will you be doing?

• Partner & Relationship Management - Using the business framework, ensure customers’ current and future needs are met, providing solutions for the desired business outcomes and setting/meeting realistic timelines. Ensure conflicting customer requirements are mediated appropriately, handling collaborators’ complaints and issues well through a sympathetic (yet formal) process. Develop mutual trust by meeting regularly with functional leadership to ensure needs are being met, provide updates on current work, and capture/log future demand.
• Analytics Solution Architecture & Development - Collaborate with functional teams to understand the requirements & convert them into technical wireframes. Closely working with the development team in solution building, testing, deployment, and customer feedback. Support development of solutions in Power BI.
• Responsible for end-to-end project management from requirement gathering to timely solution delivery to effective customer communication. Continuous connection with customers on feedback/change is required, decommissioning of low-usage dashboards & maintaining the projects from a governance standpoint.
• Analytics Community Engagement and Governance - Effectively engage, contribute, and be the go-to analytics community leader for your vertical. Stay active in the community to ensure that what individuals in the community are developing complements.

What will you need to be successful?

• Education: Bachelor's degree or equivalent experience in engineering or a relevant field.
• Should have a minimum of 5+ years of functional experience in a Manufacturing or Procurement business function & Data Analytics.
• 2+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives
• Experience in Manufacturing and Procurement KPIs (OEE, Scrap Rate, DPO, etc.) development & improvements.
• Scrum/Agile development methodologies and project management
• Experience with Power BI capability, functionality, and design
• Interacting and presenting to senior leadership. Thinking strategically and persuading and implementing said strategy. IT lifecycle principles.

Competences:

• Relationship-building: Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
• Strategic problem solver: Ability to map joint organizational vision and long-term thinking, imagination, and idea generation. Energy, focus, assertiveness, and diplomacy. Highly developed communication skills. Skilled at negotiating and resolving conflicts at the executive level. Exceptional ability to lead change using positive and collaborative methods.
• Leadership: Set the standard for business management. Leading by example, mentoring, and motivating others all around you. Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience. Ability to influence and break down silos within an organization as well as across organizations. Ability to focus on business value results, rather than solutions, technical aptitude, requirements management, and the ability to assess and articulate risk variables. Must have and maintain credibility with the business community. Must demonstrate competence in business and function fields. Understand and integrate business strategies and trends in technology to deliver value. Be able to influence others, using personal rather than positional power. Strong communication skills in writing, speaking, and presenting
• An outside-in focus: Ability to take feedback and make something positive out of it. Continually, striving to improve. Be able to identify gaps and areas that need improvement. Strong humility, listening, creativity, and negotiation skills. Accept ownership

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents-in-Law’s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

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