Business Support Management Specialist Services Team Member

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.
Job Summary:
As a Team Member in Specialist Services, you will be responsible to perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution.
Job Responsibilities:

• Perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements.
• Creating and managing procedure documents for all the process under the scope of team.
• Partner with onshore teams to ensuring all process/sub process are managed on a timely basis in line with audit/compliance requirements.
• Taking full responsibility /ownership ensuring all the deliverables of the assigned processes are met on time.
• Manage and execute additional validation/control processes as per documented procedure.

Required Qualifications, capabilities and skills:

• Requires high attention to detail while multi-tasking and working to target volumes.
• Demonstrated control/process improvement focus.
• Strong communication skills, both verbal and written - an ability to articulate clearly, logically and succinctly.
• Able to work effectively under pressure and in a rapidly changing environment to meet deadlines.
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Comprehensive training will be provided on the team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.

Preferred Qualifications, capabilities and skills:

• VBA/Macro skills will be an added advantage but not essential.
• Bachelor's degree (or equivalent experience)
• Proficiency in Excel, PowerPoint, Word

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.