Business System Analyst I - IT Solutions

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Job Summary:
As an Ecommerce Business Analyst, you will play a critical role in the end-to-end project lifecycle, from detailing Epics and User Stories to deployment and releases within an Agile environment. In this role, you will facilitate stand-up meetings, backlog grooming sessions, UI design discussions, and release planning. You will work closely with Business/Product Owners and developers, bridging the gap between technical teams and business stakeholders while focusing on the functional aspects of the ecommerce system and its B2B stores. Your responsibilities will include testing new functionalities and providing ongoing support to maintain a high-performing, customer-centric B2B online store.
Key Responsibilities:

• Requirements Facilitation:
  
  • Elicit requirements through discussions with business owners and product owners.
  • Collaborate with Product Owners to understand Epics, break them down into User Stories, and guide them through the backlog grooming process.
• UI Design Collaboration:
  
  • Work with Designers to interpret Figma designs and create requirements for UI changes.
• Technical Collaboration:
  
  • Collaborate with technical teams (developers, system administrators) to explain and test features related to Ecommerce B2B stores.
• Functional Configuration & Optimization:
  
  • Possess deep knowledge of functional configuration of ecommerce platform settings, including:
    • Product catalogs
    • Pricing and promotions
    • Order management
    • B2B organizational hierarchy and checkout processes
    • Punchout processes
    • Integration with SAP SD
  • Understand and test new features and enhancements implemented in monthly releases and hotfixes.
  • Ensure data integrity and accuracy within the ecommerce system.
  • Translate business requirements into functional specifications, including bugs and enhancements for development teams.
• Testing and Quality Assurance:
  
  • Develop and execute functional test plans and test cases.
  • Conduct sanity testing, user story acceptance criteria tests, and execute regression test cases to ensure that implemented solutions meet business requirements.
  • Identify and report defects, tracking their resolution.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience of 5+ years in Business Analysis, with strong domain knowledge of ecommerce platforms, order management, product catalogs, UI design, and preferable knowledge of B2B/B2C stores, B2B organizational hierarchies, punchout, product catalogs, and warehousing management concepts; integration with SAP backend is essential.
• Good to have: Exposure to SAP Hybris Backoffice.
• Knowledge of Agile methodologies and experience working in Agile teams, particularly in the creation, detailing, grooming, and testing of User Stories.
• Willingness to participate in monthly release calls occurring one weekend per month.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Proven experience as a functional consultant or business analyst in an ecommerce production support environment.
• Strong understanding of ecommerce platforms (e.g., Hybris, Salesforce Commerce Cloud, Magento, etc.).
• Familiarity with functional testing and quality assurance practices.
• Experience with ticketing systems such as JIRA, ServiceNow, or similar.
• Understanding of integrations with SAP, Salesforce, etc.

Experience & Educational Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent related experience.
• 4+ years of directly related or relevant experience as a Business Analyst, preferably with brief experience as a Product Owner.

Preferred Certifications:

• Certified Scrum Product Owner (CSPO) / SAFe Product Owner (SAFe PMPO).
• Certified Business Analysis Professional (CBAP) (preferred).
• ISTQB Testing Certification (preferred).

Skills & Knowledge:
Behavioral Skills:

• Approachability
• Critical Thinking
• Detail Orientation
• Influence and Impact
• Collaboration and Trust Building
• Multitasking and Ability to Handle Multiple Areas
• Problem Solving

Technical Skills:

• Requirement Gathering Techniques
• Software Testing Techniques
• Backend Testing on SAP Modules (preferred)

Tools Knowledge:

• Hands-on experience with JIRA
• Proficiency in Microsoft Office Suite
• Familiarity with UI tools like Figma
• Knowledge of ecommerce platforms such as SAP Commerce, Hybris, Magento, etc.

Work Experience & Educational Requirements:

• 4+ years of experience.
• Ecommerce Domain
• Ecommerce platforms ,Order Management, Product Catalog, UI design ideas and preferable
• Certified Scrum Product Owner certification (CSPO) /Safe Product Owner (SAFe PMPO)
• Proven experience as a functional consultant or business analyst in an ecommerce Production support environment.
• Collaborate with technical teams (developers, system administrators) to explain & test features related to Ecommerce B2B stores.
• Conduct Sanity testing, User Story Acceptance criteria tests, Execute Regression test cases to ensure that implemented solutions meet business requirements.

Preferred Certifications:
Certified Business Analysis Professional (CBAP)
Lean Six Sigma
ITIL, ITSM Certifications
Skills & Knowledge:
Behavioral Skills:
Critical Thinking
Detail Oriented
Impact and Influencing
Collaboration
Multitasking
Problem Solving
Technical Skills:
Application Design and Management
Data Security
Database Management Systems
Information Security Strategy
Server Technologies
Software Design and Testing
Technical Documentation
Tools Knowledge:
Microsoft Office Suite
Business Intelligence Tools like Tableau, Power BI
Programming and Development Languages - JavaScript, HTML/CSS, Python, SQL
CRM platforms such as SAP, Salesforce
Spine Mapping: P2
Priority: 2
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned