Business System Analyst I - IT Solutions

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Job Details
As an Ecommerce Business Analyst, you will play a critical role in the end-to-end project lifecycle, from detailing Epics and User Stories to deployment and releases within an Agile environment. In this role, you will facilitate stand-up meetings, backlog grooming sessions, UI design discussions, and release planning. You will work closely with Business/Product Owners and developers, bridging the gap between technical teams and business stakeholders while focusing on the functional aspects of the ecommerce system and its B2B stores. Your responsibilities will include testing new functionalities and providing ongoing support to maintain a high-performing, customer-centric B2B online store.
Key Responsibilities:
Requirements Facilitation:

• Elicit requirements through discussions with business owners and product owners.
• Collaborate with Product Owners to understand Epics, break them down into User Stories, and guide them through the backlog grooming process.

UI Design Collaboration:

• Work with Designers to interpret Figma designs and create requirements for UI changes.

Technical Collaboration:

• Collaborate with technical teams (developers, system administrators) to explain and test features related to Ecommerce B2B stores.

Functional Configuration & Optimization:

• Possess deep knowledge of functional configuration of ecommerce platform settings, including:
  • Product catalogs
  • Pricing and promotions
  • Order management
  • B2B organizational hierarchy and checkout processes
  • Punchout processes
  • Integration with SAP SD
• Understand and test new features and enhancements implemented in monthly releases and hotfixes.
• Ensure data integrity and accuracy within the ecommerce system.
• Translate business requirements into functional specifications, including bugs and enhancements for development teams.

Testing and Quality Assurance:

• Develop and execute functional test plans and test cases.
• Conduct sanity testing, user story acceptance criteria tests, and execute regression test cases to ensure that implemented solutions meet business requirements.
• Identify and report defects, tracking their resolution.

Work Experience:

• Over 3 years of experience in business analysis and functional consulting.
• Domain expertise in E-commerce, Customer Relationship Management (CRM), Retail, Warehouse, and Payments.
• Strong understanding of e-commerce platforms, order management systems, product catalog management, and UI/UX design principles.
• Certified Scrum Product Owner (CSPO) and/or SAFe Product Owner/Product Manager (PMPO).
• Proven experience working as a Functional Consultant or Business Analyst in an e-commerce production support environment.
• Skilled in collaborating with technical teams (developers, system administrators) to explain, validate, and test features related to B2B e-commerce stores.
• Hands-on experience in conducting sanity testing, validating user story acceptance criteria, and executing regression test cases to ensure alignment with business requirements.

Education:

• Bachelor's degree in computer science, Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Certified Scrum Product Owner (CSPO)
• Professional Scrum Product Owner (PSPO)

Skills & Knowledge:
Behavioral Skills:

• Approachability
• Critical Thinking
• Detail Orientation
• Influence and Impact
• Collaboration and Trust Building
• Multitasking and Ability to Handle Multiple Areas
• Problem Solving

Technical Skills:

• Requirement Gathering Techniques
• Software Testing Techniques
• Backend Testing on SAP Modules (preferred)

Tools Knowledge:

• Hands-on experience with JIRA
• Proficiency in Microsoft Office Suite
• Familiarity with UI tools like Figma
• Knowledge of ecommerce platforms such as SAP Commerce, Hybris, Magento, etc.

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned