What you can expect
We are looking for an experienced and highly motivated Business Systems Analyst to join our Sales & Channels business systems team.
The ideal candidate will have deep expertise in Salesforce (SFDC), CPQ/Quoting processes, and subscription-based business models, with a strong understanding of cloud-native application ecosystems. You will own the end-to-end product lifecycle—from defining product strategy and requirements to driving implementation and adoption within Sales, Channel, and RevOps teams.
Domain: Sales & Channels, Subscription Business
About the Team
Our team at Zoom is dedicated to supporting and optimizing essential Revenue and Channel systems and processes. As a Business Systems Analyst (BSA), you'll be joining a collaborative group of professionals focused on ensuring the efficiency of our systems & operations. We work closely together to analyze, improve, and maintain critical systems, enabling seamless operations and driving our business forward. Your role will be Supporting Zoom channels, Sales/ Growth. Building and Supporting systems to enable channel growth.Join us in shaping the future of Zoom's revenue and channel strategies.
Responsibilities
Product Ownership:
Define and prioritize the product backlog for SFDC-based quoting and subscription management tools.
Serve as the SME for Salesforce Sales Cloud, CPQ (Configure, Price, Quote), and Partner/Channel enablement tools.
Own the roadmap and delivery of features that support direct and indirect sales models, especially for recurring revenue and usage-based products.
Business Alignment:
Collaborate with Sales, Channel Ops, Revenue Ops, Finance, and Engineering teams to gather requirements, define user stories, and validate solutions.
Translate complex business needs into scalable and intuitive technical solutions.
Execution:
Lead sprint planning, backlog grooming, and story definition in partnership with the engineering team.
Ensure cloud-native applications (e.g. MuleSoft, AWS-based Microservices) are integrated seamlessly with Salesforce.
Work with QA and UAT teams to ensure high-quality releases.
Stakeholder Engagement:
Conduct regular demos and feedback sessions with stakeholders and executive sponsors.
Communicate roadmap updates, key risks, and timelines transparently and effectively.
What we’re looking for
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Have a minimum of 6–10 years of overall experience, with 5 years as a Product Owner or Business Systems Analyst in SFDC/Quoting/Subscription domains.
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Have hands-on experience with Salesforce Sales Cloud, CPQ tools (e.g. Salesforce CPQ, Apttus), and partner channel systems.
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Have deep understanding of subscription lifecycle processes – quote to cash, amendments, renewals, and churn handling.
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Cloud-native architectures, REST APIs, and system integrations experience .
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A track record of driving large-scale enterprise SaaS or subscription-based transformations.
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Experience with CPQ, Billing, Revenue recognition systems and processes, Finance, Marketing, and other non Revenue team systems and processes.
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Exceptional business acumen in B2B SaaS and channel-led GTM (Go To Market) motions.
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Salesforce Admin or CPQ Qualification is preferred.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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