About this role
About this role:
This role will be part of the newly formed Cash Client Experience function, within the broader Global Cash Management Product and Platform (GPP) organization. As BlackRock continues to grow its cash and liquidity offerings, client experience remains central to our competitive differentiation. The team is responsible for ensuring that clients receive a globally consistent, high-quality experience across BlackRock’s holistic cash product suite and platform, as product complexity and volumes increase. This role is well-suited for an early-career professional who is execution-oriented, detail-focused, and interested in working at the intersection of investment and client support.
We are building a well-rounded team that can execute quickly, implement and automate client and product deliverables, and support our growing client base. In support of that mission, we are looking for strong individuals who can demonstrate the following:
Have a passion for client service, excellent problem-solving skills and can add to BlackRock’s vibrant culture
Can solve problems and design automated solutions to client needs through innovation, efficiency and scale.
Unending curiosity to learn client businesses and end-to-end business processes and how to best implement those processes on our systems
Strong analytical skills along with attention to detail and a commitment to follow through
Primary Responsibilities:
Support day-to-day client experience activities across BlackRock’s liquidity product suite, ensuring timely and accurate delivery of client and stakeholder requests
Support new business development and client retention through preparation of questionnaires, RFIs, and RFPs to grow our business
Maintain consultant and intermediary platform and databases to support product access and distribution
Partner with internal teams and external vendors to support client onboarding, account launches, and ongoing mandates
Prepare recurring client deliverables and support ad-hoc client requests
Assist in the preparation, and develop automated solutions for quarterly performance decks, market commentary, and executive-level summaries
Ensure data accuracy and consistency across client-facing materials, reporting, and internal documentation
Support the Global Sales team across the cash product suite including money market funds, SMAs, ETFs, Cachematrix and digital product offerings
Maintain CRM systems, sales pipeline and ensure best practice record management across the sales function
Build and maintain standard and ad-hoc reports to support business needs.
Coordinate regulatory and rating agency reporting
Support and execute process improvement initiatives across Global Cash to improve controls, mitigate risks, manage costs and increase efficiencies.
Skills and Qualifications:
1-4 years of experience in client servicing/client experience management
Knowledge of financial markets, asset management, consulting, or a related analytical role
Strong analytical skills with exceptional attention to detail and follow-through.
Ability to manage multiple priorities and deadlines in a fast-paced, high-volume environment.
Strong written and verbal communication skills
Proficiency in Microsoft Word, Excel and PowerPoint required, VBA, python beneficial
Ability to collaborate effectively across teams and build strong working relationships.
Ability to interact with clients and maintain strong internal and external partnerships
Actively engage, collaborate, and influence partners
Results orientated and strong team player
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
