This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What You will do :
Key Responsibilities:
Minimum 8 Years of experience as Citrix administration.
Minimum IT experience is 10 years
Admin, Operate and Manage Citrix products
Experience in latest Citrix Virtual Apps and Desktops
Experience in managing Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise.
Excellent knowledge of Citrix Cloud, Azure AVD, AWS
Experience in Citrix cloud, Citrix cloud connector
Install and configure FS Logix.
Experience in provisioning method using MCS technology.
Experience in publishing third party applications.
Excellent knowledge in PVS technology.
Excellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM
L3 troubleshooting skills in Citrix environment
Excellent knowledge in XenServer,VMware vCenter ,ESXi and VMWare Horizon
Good in Scripting knowledge
Good knowledge of AD, DNS, DHCP, Windows, Storage, Networking.
- Key Technical Skills & Responsibilities:
- Resolve Critical/High/Outages Incidents
- Involve in complex change and migration activities
- Handle Problem Management, Post Incident Reviews and RCA.
- Reducing recurring issues using proactive problem management.
- Identify and escalate issues in a timely manner to vendor according to process guidelines.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community
forums and other internal tools, to provide the most effective solutions to customer issues.
- Collaborate with other technology teams in diagnosing and isolating the cause of complex
issues.
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Generate and Drive Automation within the team.
- Impart technical trainings to team members and wider group in organisation.
- Conduct workshops for new and emerging technologies to help in business growth.
- Involve in technical discussions for new customer onboarding
- undefined Business Skills:Excellent written and verbal communication skills.Commitment to deliver high quality product and solution support.Must achieve excellent customer satisfaction.Take ownership and work with high productivity and efficiency.Support other team members and seek their advice to make decisions on complex issues.
What You Need To Bring :
Eligibility & Qualification:
BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
Certification for latest track on Citrix
Flexible to work in 24X7 support environment and Oncall in weekends
ITIL 4 Certified
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
