Key Responsibilities
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Assess existing CJA configurations and identify gaps, constraints, and opportunities relative to business and reporting requirements
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Configure and support technical components within Adobe Customer Journey Analytics to enable scalable reporting and analysis
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Translate solution requirements into technical designs for data connections, data views, metrics, dimensions, filters, and reporting-ready structures
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Support integration of relevant data sources into CJA, including digital, campaign, CRM, marketing automation, and customer data platform inputs
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Validate data readiness, field mappings, schema alignment, and ingestion logic needed to support accurate reporting and analysis
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Partner with adjacent teams to support technical integration patterns across CJA, Marketo, AEP, and Adobe CDP / RTCDP
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Build, test, and optimize CJA data views and supporting configurations for dashboarding, performance reporting, and journey analysis
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Troubleshoot data quality issues, reporting discrepancies, metric logic, and platform configuration challenges across upstream and downstream systems
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Support reporting use cases that depend on campaign, audience, profile, and behavioral data originating from interconnected Adobe platforms
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Partner with consultants, analysts, and technical teams to resolve dependencies across source systems, tagging, identity, and analytics workflows
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Support dashboard and reporting development by ensuring underlying data structures are accurate, reliable, and fit for purpose
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Contribute to QA/UAT, defect resolution, documentation, and go-live readiness activities
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Document technical configurations, assumptions, dependencies, and implementation decisions to support maintainability and handoff
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Provide input into future-state enhancements, integration opportunities, and technical recommendations for platform maturity
Required Skills & Qualifications
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Strong experience in analytics engineering, digital analytics implementation, data engineering, or a related technical field
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Hands-on experience with Adobe Customer Journey Analytics
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Experience configuring CJA-relevant components such as connections, data views, metrics, dimensions, filters, and reporting structures
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Strong understanding of digital and marketing data flows, including cross-system integration patterns
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Proficiency in SQL and experience working with large, structured datasets for reporting and analysis
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Experience supporting data ingestion, transformation, and validation across multiple source systems
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Strong working knowledge of Adobe Experience Platform (AEP) concepts relevant to CJA readiness, including schemas, datasets, identities, and data availability considerations
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Familiarity with Adobe CDP / RTCDP data structures, audience/profile concepts, and how those dependencies can affect downstream analytics and reporting use cases
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Familiarity with Marketo data flows, campaign data structures, and integration considerations relevant to CJA reporting and measurement
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Strong troubleshooting, debugging, and problem-solving skills across analytics implementation and reporting issues
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Ability to work cross-functionally with business, consulting, and engineering teams to translate requirements into technical outcomes
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Good understanding of governance, privacy, and data quality principles relevant to analytics environments
Preferred Qualifications
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Experience with Adobe Experience Platform, Adobe Real-Time CDP / Adobe CDP, Adobe Analytics, and Marketo
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Familiarity with campaign measurement, funnel analytics, customer journey reporting, and marketing performance use cases
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Experience supporting testing, launch, and stabilization activities for analytics or reporting solutions
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Working knowledge of tagging and instrumentation frameworks and how tracking quality affects downstream reporting
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Experience with APIs, connector-based ingestion, and technical integration troubleshooting
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Familiarity with scripting languages such as Python or JavaScript
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Relevant Adobe platform certifications
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