About this role
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Whole Portfolio & Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
Team Overview
Client Invoicing Services (CIS) is a global team of approx. 80 and is part of the CX organization.
CIS provide management and performance fee invoices for institutional separately managed account clients and retail relationships located in the Americas, EMEA and APAC (excluding Japan). CIS is responsible for reviewing fee terms within client agreements, ensuring invoices and internal accruals are raised in line with these agreements and following up with clients to ensure collection of revenue. Global CIS Operations teams are currently located in Budapest, Edinburgh, Delaware, and Gurgaon.
CIS produce around 6000 invoices on a quarterly basis. Many invoice calculations are complex due to agreed fee terms and client structures.
Role Responsibility
As a member of the team this role will be responsible for the daily tasks relating to client onboarding, delivery of invoicing and revenue collection within a regional group (EMEA or USA markets).
This role offers significant opportunity to take part in project activity for CIS and the wider GCS team.
Ability to meet and exceed deadlines individually and as part of a team
Provide outstanding client service through quick and complete response to internal/external client queries
Participate in change initiatives within the department and suggest process improvements
Build and manage relationships with global partners
Accurately set up and maintain client billing records in internal systems
Review/complete complex invoice calculations ensuring they are in accordance with the Investment Management Agreement (IMA)
Call out issues to team management as required
Experience
Graduate with >1 years of experience
Prior asset management experience helpful, but not required
Microsoft excel knowledge
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
