Job Description
Join our team as a Client Service Player Coach, where you will be responsible for the overall success of Client Service Account Managers.
As a Client Service Player Coach within the Client Advisory Team, you will report to a Client Service Industry Segment or Team Lead. You will be responsible for the overall success of a small collaborative team of Client Service Account Managers who have direct responsibility for servicing a defined team scope of technology, corporate or financial institution clients. Your role as Client Service Player Coach will include responsibility for: Developing and Training new or associate level account managers, reviewing the team's work to ensure Operational Controls and Compliance Adherence, and facilitating Client and Team Change Readiness. You are ultimately accountable for ensuring the overall successful workflow of the collaborative team including responsiveness, quality, aging and coverage. You may also include direct Human Resource functions (including performance management, career planning, development, training and performance issues). You will ensure the Client Service Account Managers are providing the highest level of servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service, escalation and administrative matters.
Job Responsibilities:
- Oversee and provide direct support for a specific portfolio of clients, aligning client needs to bank solutions and providing value-added bank, product, and industry insight to clients.
- Act as the point of escalation and resolution for service issues, in addition to Client Service Account Manager responsibilities, and liaise with bank partners to manage complex issues, sensitive closings, and structuring relationship alignment events.
- Coach the team in partnership with the direct manager and monitor service delivery performance to ensure client satisfaction.
- Provide strategic direction, leading, motivating, encouraging, and coaching for optimum performance, and build a winning culture that aligns with business objectives.
- Identify training opportunities to enrich personal and career development.
- Provide an inclusive, collaborative, and productive environment for all Client Service Account Managers.
Required qualifications, capabilities and skills:
- Minimum of 5+ years of relevant industry and/or functional and/or management experience
- In depth knowledge of Core and Complex Domestic and International Treasury products
- Strong leader and people manager with ability to assess the big picture in complex situations
- Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
- Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
- Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
- Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
