Client Service Specialist

Job Description
Prepaid C2 Service
Join our Payments Solution Center team at JPMorgan Chase & Co., where payments are more than just transactions. We provide support to clients leveraging sophisticated digital, end-to-end solutions to manage their business and working capital.
You will utilize various digital channels. Successful specialists balance their focus on business results with offering options and finding solutions to help our customers. This role requires managing interactions with business partners at all levels and across multiple lines of business, ensuring daily tasks are completed. You will be part of a high-performing global team, working with a variety of clients, tackling diverse problem types of varying complexity across multiple products.
Job Responsibilities:

• Are very comfortable communicating with customers in a metrics-driven environment.
• Are able to navigate multiple technologies while staying engaged with our customers.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Possess strong customer focus with the ability to have detailed conversations with our customers.
• Take ownership of each customer interaction while treating customers with respect and responding with empathy.
• Document customer account activities thoroughly and concisely.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make appropriate decisions on behalf of our customers quickly and effectively.
• Effectively prioritize work to ensure efficiency.
• Abide by all applicable regulatory and department practices and procedures.
• Have the ability to work independently and in a team environment.
• Think critically and exercise independent judgment.

Required qualifications, capabilities and skills:

• High School diploma/GED required.
• 2+ years of Customer Service experience preferred.
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face.
• Full-time in-office availability across various shifts and holidays where supported markets are open.
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
• Ability to build and maintain good working relationships with business partners.
• Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.
• Effectively manage operational risk through adherence to established procedures and controls.
• Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.

Work Schedule:
The position requires candidates to work varying schedules within the company's operating hours of 24/7.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.