Client Services Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary:

The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution.  Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment. The Project Manager is needed to provide dedicated support to EMS clients during U.S. business hours, including weekday and weekend coverage, ensuring continuity of service and meeting client delivery requirements.

Essential Job Responsibilities  

·       Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship.

·       Drives overall client satisfaction through effective coordination and communication of client deliverables; 

·       Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director.

·       Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners.

·       Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director.

·       Ensures that an update to date record is maintained with regard to the status of all projects being worked on.

·       Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality. 

·       Instils confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering. 

Required Qualifications & Characteristics 

·       Bachelor’s degree in Technology, Law, or an equivalent discipline.

·       Minimum 5+ years of experience in eDiscovery Client Services or eDiscovery consulting.

·       Willingness to work in US business hours with flexibility to work on weekends as required.

·       Demonstrated success in the management of multiple simultaneous projects. 

·       Oral and written communication skills which provide a strong and confident leadership presence.  

·       Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. 

·       A solid understanding of database design and management, data processing activities and legal document review requirements. 

·       Demonstrated ability in each of the following areas:  ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met. 

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement

• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.