Manage client onboarding needs, develop relationships, educate clients, resolve inquiries, and ensure a great experience while translating requirements into technical specifications.
Job Description
If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.
As a Client Technical Onboarding Manager within the J.P. Morgan Technical Implementation team, you will develop client relationships and manage their onboarding needs. You will resolve inquiries, educate clients on products for expense reporting, support card and e-payable acceptance, serve as an account manager, assist with reports and new products, coach clients, and suggest best practices. You will work directly with clients to ensure a top-notch experience, requiring independence and solution-oriented skills.
Job Responsibilities:
Required qualifications, capabilities and skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.
As a Client Technical Onboarding Manager within the J.P. Morgan Technical Implementation team, you will develop client relationships and manage their onboarding needs. You will resolve inquiries, educate clients on products for expense reporting, support card and e-payable acceptance, serve as an account manager, assist with reports and new products, coach clients, and suggest best practices. You will work directly with clients to ensure a top-notch experience, requiring independence and solution-oriented skills.
Job Responsibilities:
- Partner with clients to understand their business objectives to offer the best suitable technical solutions and data integration options
- Translate requirements to technical specifications
- Be the liaison between our client's technical teams and various J.P. Morgan technical, implementation and relationship management teams
- Evaluate technical solution impacts to our clients business processes
- Successfully manage multiple, complex projects simultaneously
- Demonstrate creative problem solving and judgment
- Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required qualifications, capabilities and skills:
- Minimum of 2years of Commercial Card or Client Onboarding experience
- Analytical aptness to assimilate high level reconciliation solutions with detailed technical requirements
- Passion for delivering a consistent, stellar client and partner experience
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- The ability to work with large, complex, and hi-profile clients.
- The ability to set appropriate expectations with the client and internal business partners throughout all aspects of the implementation
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Data Integration
Financial Transaction Processing
Reconciliation Solutions
Technical Specifications
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