As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
This role is a technical-business hybrid position within the IT Business Applications Team, primarily focused on supporting and administering the Contract Lifecycle Management (CLM) system. The ideal candidate will serve as a key liaison between technical and business units, managing system configurations, troubleshooting issues, and optimizing contract management workflows.
What You'll Do:
As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system
Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rollouts
Partner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applications
Perform root cause analysis of system issues and propose corrective action plans
Ensure application support service levels are met and measure performance against them
Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM
Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis
Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements
Support adoption of best practices through the entire IT Business Applications support process
Maintain knowledge base of supported Ironclad CLM system functionality, customization and integration
What You'll Need:
Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)
Experience with contract management processes, workflows, and compliance requirements
Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
Strong system administration skills including user management, security configuration, and performance monitoring
Experience with database management and SQL queries for reporting and troubleshooting
Knowledge of API integrations and data exchange between enterprise systems
Proficiency in managing cloud-based SaaS applications and understanding of infrastructure requirements
Experience with backup/recovery procedures and business continuity planning
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Bonus Points:
DocuSign CLM, Agiloft, Conga, ServiceNow and/or other CLM application technical knowledge
SOX controls implementation and support experience
SDLC experience
Experience within a publicly traded multi-national company, preferably high-growth company
Shift Timing : 5:00 PM – 2:00 AM IST
Work Location : Kharadi, Pune (Work form Office)
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Top Skills
CrowdStrike Pune, Mahārāshtra, IND Office
Pune, India
