About The Opportunity
The Cloud Engineer is a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk and Systems Team.
The ideal candidate will have 3-5 years of hands-on experience and strong skills in administration, management, monitoring, and troubleshooting of Windows/Linux Server environments, Virtualization (Hyper-V, and VMware) and familiarity with Basic Network Support. The role is responsible for responding to alerts generated by monitoring and operational tools, assessing events that require investigation, and coordinating or performing initial remediation as needed. In addition to day-to-day operational support, this role contributes to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems, and proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security.
This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service.
How You Will Make an Impact- Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Basic Network Issues.
- Server, Storage & Virtualization: Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANs
- Perform basic network troubleshooting on Servers, Virtualization, SAN, and assist with LAN-based network provisioning, including existing DNS and VPN tunnel management and collaborate with the Network Team as required.
- Perform routine updates and upgrades on servers, storage, and hypervisors, and backup environments
- Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments.
- Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
- Participate in on-call rotations, including weekends and after-hours support.
- Document configurations, procedures, and best practices; maintain accurate technical documentation.
- Participate in client onboarding, delivery, and internal continuous improvement initiatives.
- Follow documented Change and Problem Management processes for Netrix and its customers.
- Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.
Qualifications
- Bachelor’s degree in information technology or related field, or equivalent experience.
- 5-7 years of hands-on experience in IT infrastructure support and management of the core technology stack of Windows Servers, Virtualization (VMware, Hyper-V), and SAN
Required Skills and Experience
Essential / Core Skills
- Hands-on experience and Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V) and Storage (SAN)
- Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services.
- Hands-on experience with troubleshooting Server Backup-related issues and restore operations.
- Basic Networking Skills to identify and troubleshoot server/virtualization/san network related issues.
Supplemental / Good-to-Have Skills
- Familiarity with SAN and experience working on Dell EqualLogic/NetApp/Nimble or Similar.
- Familiarity with the management of small to medium-sized business network appliances.
- Familiarity with enterprise monitoring and management tools.
- Experience working in a Managed Service Provider (MSP) environment is a plus.
Soft Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical thinking skills.
- Self-motivated with the ability to prioritize tasks and manage time effectively.
- Exceptional customer service and client communication.
- Ability to work independently or collaboratively within a team.
- Consistent follow-up and attention to detail on open tasks and tickets.
- Ability to work remotely with minimal distractions and a reliable internet connection.
Shift: Wed - Sat 7:00 AM - 6:00 PM ET. / Wed - Sat 12 PM - 11 PM ET The Shift may be rotated/changed based on support coverage requirements
At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect from UsWe offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com
