About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
This role involves overseeing the delivery of infrastructure services crucial for providing Sophos customers seamless access to customer-facing systems and cloud services. This pivotal role involves managing a dedicated team tasked with continuously monitoring and maintaining cloud-based or on-premises systems, services, and tools. The team operates on a rotational 24/7 basis, ensuring timely issue resolution and adherence to defined escalation paths.
- Lead the team in adhering to a rotational schedule, ensuring round-the-clock coverage, including on-call weekend support, to address and resolve any emerging issues or concerns promptly.
- Conduct regular one-on-one meetings with team members to provide constructive feedback, support individual career development through Individual Learning Plans (ILP), and address any challenges or issues they may encounter.
- Spearhead the design, implementation, and management of scalable and secure cloud infrastructure solutions, leveraging leading cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Collaborate closely with cross-functional teams to decipher business requirements and translate them into robust cloud architecture designs that align with performance, security, and compliance standards.
- Develop and enforce cloud security policies, procedures, and best practices to safeguard the confidentiality, integrity, and availability of data and services hosted on cloud platforms and ensure compliance with industry regulations.
- Develop and implement robust processes and workflows to streamline cloud operations, enhance efficiency, and ensure compliance with organizational standards and best practices.
- Monitor and optimize cloud infrastructure performance, availability, and cost to meet service level agreements (SLAs) and budgetary constraints, proactively identifying and addressing performance bottlenecks or cost inefficiencies.
- Lead the implementation of DevOps practices, automation, and continuous integration/continuous deployment (CI/CD) pipelines to streamline processes and improve operational efficiency.
- Serve as a technical solutionist for complex cloud-related issues, providing troubleshooting and resolution guidance to the team and stakeholders while collaborating closely with L2 and L3 engineers to address escalated issues efficiently.
- Stay abreast of industry trends, emerging technologies, and best practices in cloud computing, and facilitate knowledge-sharing sessions, workshops, and documentation to empower team members with the latest insights and skills.
- Utilize expertise in Excel and PowerPoint to analyze data metrics and create monthly and quarterly reviews, offering valuable insights into performance and Key Performance Indicators (KPIs).
- Facilitate Root Cause Analysis (RCA) meetings and review RCA timelines created by engineers to identify and address the underlying causes of incidents, ensuring lessons learned are incorporated into future processes and workflows.
- Communicate effectively with technical and non-technical stakeholders, clearly articulating technical concepts and fostering collaboration within the team and across business units.
- Actively contribute to the team's mission and vision planning, aligning efforts with organisational goals and objectives.
- Ensure the maintenance of engineer strength in the team, oversee smooth shift transitions, and prevent individual engineers from being overburdened.
What you will bring
- Experience leading and managing technical teams with solid coaching, mentoring, and motivational skills.
- Effective communication and interpersonal skills, with the ability to articulate technical concepts to technical and non-technical stakeholders.
- Hands-on experience with infrastructure as code tools such as Terraform or CloudFormation, coupled with a strong understanding of cloud security principles and best practices.
- Proficiency in cloud platforms like AWS and familiarity with monitoring tools such as CloudWatch, Logic Monitor, New Relic, Logz.io, and Grafana.
- Experience working in systems administration with Linux and Windows.
- Experience in IT Service Management tools such as ServiceNow and Jira.
- Detailed knowledge of infrastructure deployment and automation.
- Familiarity with container management tools like Docker and Kubernetes (K8s), indicating a grasp of modern application deployment practices.
- Utilizing GitHub and Bitbucket for version control and collaborative development workflows.
- Understanding and hands-on experience in troubleshooting network connectivity issues, including understanding DNS and DHCP protocols.
- Apply knowledge of ITIL processes—specifically Incident Management, Problem Management, and Change Management—to contribute to a well-organized and effective IT framework.
- Experience handling RCA calls, 5 WHYs, and identifying and implementing improvement areas.
- Have a firm grasp of Incident Management Tool (OpsGenie, PagerDuty, or any similar).
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
