Netrix Global is seeking a skilled and motivated Collaboration Engineer III to support and maintain our voice infrastructure that serves our customers, with a strong focus on Ribbon Session Border Controllers (SBC 5000 series). This role will also require the candidate to become proficient in supporting and maintaining our proprietary or third-party cloud PBX system. The ideal candidate has a solid foundation in VoIP and SIP protocols, with hands-on experience managing cartier interconnects and SBC configurations.
How You Will Make An Impact- Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing.
- Support carrier interconnects, call routing policies, and media handling within the SBC environment.
- Learn and support the internal third-party PBX platform (training provided as needed).
- Monitor voice network performance and respond to incidents affecting service quality or uptime.
- Participate in implementation and migration projects related to SBC infrastructure.
- Collaborate with telecom vendors and service providers to resolve service-impacting issues.
- Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures.
- Provide Tier I/II support for escalated voice-related incidents.
- Participate in an on-call rotation and after-hours maintenance activities.
- Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions).
- Understanding of voice failover, redundancy, and high-availability architectures.
- Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API).
- 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms).
- Strong understanding of SIP signaling, RTP, and VoIP call flows.
- Experience with SBC configuration, trunking, and security policies.
- Proficient in network troubleshooting using tools such as Wireshark and syslogs.
- Familiarity with carrier SIP interconnects and number porting processes.
- Strong analytical and troubleshooting skills.
- Clear and professional communication skills.
- Willingness to learn and adapt to proprietary technologies.
- Comfortable working independently and within a cross-functional team.
- Ability to work US day shift hours.
Shift Timing: US Day Shift 8 am - 4 am CST
About USAt Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From UsWe offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com
