8x8 Logo

8x8

Compliance and Technical Implementation Specialist

Sorry, this job was removed at 02:00 p.m. (IST) on Monday, Jan 20, 2025
Remote
17 Locations
Remote
17 Locations

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

As a Compliance and Technical Implementation Specialist at 8x8 CPaaS, you will be responsible for managing technical onboarding, integration, and compliance for 8x8’s communication solutions. This role focuses on implementing tailored solutions for customers through API integrations, ensuring compliance with global messaging standards, and delivering exceptional technical support.

Key Responsibilities:

Client Onboarding and Integration

  • Serve as the primary technical contact, assisting new customers with deploying 8x8 CPaaS solutions.

  • Customize and integrate CPaaS products into customer applications and workflows.

  • Conduct onboarding sessions, workshops, and training to enable customers to maximize the value of 8x8 solutions.

API Integration and Technical Support

  • Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.

  • Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.

Compliance and Regulatory Support

  • Ensure compliance with global messaging regulations, including sender ID registration processes.

  • Coordinate with teams and partners to facilitate registrations and confirm implementation success.

  • Stay updated on regulatory changes and analyze customer use cases to maintain compliance.

Documentation and Knowledge Sharing

  • Develop and maintain customer-facing documentation on messaging and integration requirements.

  • Create internal resources and document best practices to streamline future implementation efforts.

Desired Skills & Experience

  • Bachelor’s degree in Computer Science, IT, or related field.

  • 3+ years of experience in technical implementation, API integration, or customer success (CPaaS or telecom experience is a plus).

  • Proficiency in RESTful APIs, webhooks, basic SQL and Unix skills is preferred.

  • Familiarity with messaging regulations and sender ID registration processes is advantageous.

  • Strong communication skills with the ability to explain technical concepts clearly.

  • Self-starter with the ability to adapt in a fast-paced environment.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Similar Jobs

11 Days Ago
17 Locations
Remote
2,147 Employees
Mid level
2,147 Employees
Mid level
Software
The Compliance and Technical Implementation Specialist at 8x8 is responsible for managing customer onboarding, integrating communication solutions via API, ensuring compliance with messaging standards, and providing technical support. This role includes conducting training sessions and maintaining documentation to enhance customer experience and ease future integrations.
Be an Early Applicant
6 Hours Ago
17 Locations
Remote
499 Employees
Junior
499 Employees
Junior
Fintech • Payments • Financial Services
This role involves providing outstanding customer service within a fast-paced Call Centre environment. Responsibilities include answering customer inquiries over the phone, managing multiple chat sessions, resolving issues promptly, and maintaining accurate records. A dedicated commitment to customer satisfaction and teamwork is essential.
Be an Early Applicant
6 Hours Ago
17 Locations
Remote
499 Employees
Entry level
499 Employees
Entry level
Fintech • Payments • Financial Services
The Tele-Interviewer is responsible for conducting recorded interviews, documenting clients' medical and non-medical information, and updating advisors about client cases. This role involves contacting clients, answering their questions about the process, and facilitating transfers to other units if necessary.

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account