About the company
Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions, requiring powerful algorithms—AI—to optimize their supply chain operations. Yet, most organizations struggle to leverage supply chain AI at scale. Traditional solutions present two flawed choices:
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Buying off-the-shelf point solutions, which are rigid and limited in scope.
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Building AI capabilities in-house, which demands immense investment and expertise.
That is—until now. (Cue dramatic music.)
Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds when companies weigh the decision to buy or build:
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Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more. (Buy)
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A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence. (Build)
With Lyric, enterprises no longer have to choose between flexibility and speed—they get both.
The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.
Today, a growing number of Fortune 500 companies—including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more—are innovating on their own terms with Lyric. After an incredible 2024, we expect 2025 to be an even bigger rocket ship, and we can’t wait to see what our customers—both current and future—are empowered to build with us next.
Position Overview: We are seeking a talented and experienced Techno-functional Pre-sales Expert to join our team at Lyric. As a Techno-functional Pre-sales Expert, you will play a pivotal role in designing and developing Proof of Concepts (PoCs) for supply chain planning and network design/optimization use cases for large customers. You will work closely with internal teams, prospective clients, and external partners to showcase the capabilities of our solutions and drive the adoption of our technology. Your expertise will be crucial in aligning our solutions with customer needs and demonstrating their value through practical, data-driven examples.
Key Responsibilities:
Solution Design and Development:
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Collaborate with sales, product, and engineering teams to design and develop compelling PoCs for supply chain planning and network design/optimization use cases.
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Understand customer requirements and translate them into technical solutions that demonstrate the value of Lyric's offerings.
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Utilize supply chain software systems and tools to create and present PoCs that address specific customer challenges and objectives.
Customer Engagement:
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Work closely with prospective clients to gather requirements, understand pain points, and identify opportunities where Lyric's solutions can provide value.
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Present PoCs and technical demonstrations to customers, effectively communicating the features, benefits, and differentiators of our solutions.
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Provide technical expertise during the pre-sales process, addressing customer queries, and ensuring alignment with their needs.
Technical Analysis and Strategy:
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Conduct comprehensive analysis of customer supply chain processes, including sourcing, procurement, inventory management, and distribution, to identify opportunities for optimization.
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Build planning and network optimization solutions for specific use cases such as demand forecasting, inventory optimization, transportation planning, and distribution network design.
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Develop strategies and initiatives to address customer requirements, leveraging industry best practices and Lyric's capabilities.
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Stay abreast of industry trends, emerging technologies, and best practices in supply chain management to provide innovative solutions to customers.
Collaboration and Communication:
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Collaborate with cross-functional teams, including sales, product management, and engineering, to ensure PoCs are aligned with product capabilities and business goals.
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Provide feedback to product teams based on customer interactions and PoC outcomes to inform product development and enhancements.
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Communicate effectively with stakeholders at all levels of the organization, ensuring clear and concise articulation of technical concepts and solutions.
Performance Monitoring:
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Establish key performance indicators (KPIs) to monitor the effectiveness of PoCs and provide regular reports and analysis to stakeholders.
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Track progress and identify areas for improvement in the pre-sales process, continuously enhancing the quality and impact of PoCs.
Continuous Learning:
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Engage in continuous learning and professional development to stay current with the latest advancements in supply chain planning, network design, and optimization technologies.
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Proactively identify opportunities to apply new knowledge and skills to enhance Lyric's pre-sales capabilities and customer offerings.
Qualifications:
Required:
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Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, Computer Science, or a related field.
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4+ years of experience in supply chain management, logistics, or consulting roles, with a focus on technical solution design and pre-sales activities.
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Strong analytical skills and proficiency in data analysis tools and techniques.
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Excellent project management skills, with the ability to manage multiple projects simultaneously and drive them to successful completion.
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Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
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Knowledge of supply chain software systems (e.g., ERP, WMS, TMS) and proficiency in Microsoft Excel or other data analysis tools.
Preferred:
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Master’s degree in Supply Chain Management, Operations Research, Computer Science, or a related field.
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Experience with supply chain optimization tools and techniques, such as network optimization, demand forecasting, and inventory modeling.
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Previous experience in consulting or advisory roles, particularly in supply chain strategy, process improvement, or transformation projects.
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Familiarity with sustainability practices and initiatives in supply chain management.
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Proficiency in programming languages (e.g., Python, R) and experience with data visualization tools (e.g., Tableau, Power BI).
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Experience with supply chain planning and optimization softwares such as o9, BlueYonder, Coupa/Llamasoft.
